Hawaiian Airlines Reviews

This was the worst airline experience I've had. The staff I dealt with were all pretty rude, and just getting to the check-in counter was a hassle. Honestly, go with literally any other airline if you have the option.

Took a flight from Honolulu to San Diego back in January and it was really disappointing. They charge just to pick your seat, then charge again for the actual seat you want, which is basically double-dipping. The plane felt old, the seats weren't comfortable, and the food was mediocre for the price. For an airline that talks about being premium and welcoming, the value just isn't there. I'd look elsewhere.

Really disappointed with this carrier lately. The flight there was fine, with entertainment and decent seating, but the return flight was miserable. On a flight over 5 hours, they put me in a middle seat between two large passengers, the cabin had no TV, and I was squeezed the entire time. Why is the experience so different coming back? It makes no sense that they'd offer better amenities on the way there but not for the journey home, especially on longer routes. Really frustrating.

Recently flew from Las Vegas to Hawaii on a just-over-5-hour flight and was pretty disappointed. For that length of flight, they only gave out a sandwich and one drink, then charged extra for anything else. It was also cold in the cabin, and when I asked for a blanket, I got different answers from different crew members, some saying they didn't have any and others saying I'd have to buy one. For what I paid and considering the airline's reputation, I expected much better service.

Best airline I've flown with here in the States. The staff is friendly, they offer free Wi-Fi, and I've never dealt with delays. Really solid experience.

Hands down the best airline I've flown with in the US. The crew is great, they give you free Wi-Fi, and I've never experienced any delays. Really impressed.

Took them during a special trip to celebrate my birthday and retirement after some health issues, visiting the US and New Zealand. Out of every airline we flew, they were by far the worst. Free Wi-Fi was the only decent thing. The flight attendants had such a bad attitude we wondered if we'd done something to offend them. The food was poor, there was basically no drink service beyond a grudging glass of wine with the meal, and they didn't even have salt and pepper. Then about an hour before landing they handed us breakfast in a paper bag with barely enough time to eat it, no tea or coffee, blaming turbulence but honestly it seemed like they just didn't care. Plus they charged for checked luggage while other carriers didn't. Won't be flying with them again. Compare that to Delta on my way back to the UK, where the crew was genuinely friendly and professional. They could learn a lot.

I signed up for an account to book a flight and immediately started getting spammed. When I tried to unsubscribe, they made me log back in, which is sketchy. Then when I tried logging in, they said I had to change my security questions even though I'd just set those up. After finally getting in, I couldn't find anywhere on their site to actually manage my email preferences. This is not how legitimate companies operate.

I won't be choosing to fly with them again. The only decent things I can say are that Starlink Wi-Fi is included and they seem to understand dietary restrictions like lactose intolerance. That's really the only reason I'm giving them two stars instead of one.

Very let down by this airline. The baggage fees are absolutely ridiculous. They hit me with $100 per overweight bag and then another $150 for a third one. I've never seen charges this extreme, and it's insulting that a ticket ends up costing five times more just to bring extra bags. The worst part is these fees aren't clear when you're buying the ticket, they're hidden in tiny print buried somewhere else on the website.