Heartland Vet Supply sells prescription medications, supplements, and supplies for pets and animals. This page features customer ratings and reviews from shoppers who have purchased from the company, offering insights into their ordering experience, product quality, pricing, and customer service.
Heartland Vet Supply Reviews
2.1
12 reviews
What Shoppers Say About Heartland Vet Supply
Created with AI, based on recent reviews
Heartland Vet Supply has a polarized customer base. Satisfied long-term customers praise the company's competitive pricing, reliable automatic shipment programs, and responsive customer service, particularly for subscription orders that arrive on schedule. However, a significant portion of shoppers report serious fulfillment issues, including substantial delays in order processing and shipping, unresponsive communication when following up on orders, and inconsistent delivery timelines. Several reviewers noted waiting days or longer for orders to ship despite explicit requests for expedited processing, and some cited poor communication or excuses when they attempted to resolve delays.
The divide appears to correlate with order type, with subscription and recurring customers generally reporting positive experiences while one-time or occasional buyers encounter fulfillment problems. Shoppers who have had issues describe frustration with unmet expectations around processing speed and customer service responsiveness, suggesting potential operational challenges with non-subscription orders or inconsistent internal processes.
Customer Reviews (12)
Sorted by: Most recentAmanda R.Jun 26, 2023
I was let down by both the customer service quality and the knowledge level of their team members.
Hannah E.May 16, 2023
My cat went through ten unnecessary days of swelling, pain, stress, and anxiety while waiting for Heartland Veterinary Supply to deliver her medications. I would never suggest using them if you have an animal that needs medication right away. I submitted two prescriptions on May 5th. When I called on May 9th wondering where everything was, they mentioned they'd caught a mistake in one of the dosage amounts, corrected it themselves, but hadn't shipped yet. They promised it would go out within the next couple days. When it still hadn't after three days and I called again on May 11th, they assured me it would go that day. It did ship around 3 in the afternoon, and I got it on Monday, May 15th. That's a full ten days from the original order date. I can get packages from overseas in under a week. Heartland has to step up their game.
Heartland Vet Supply Review FAQ
How is Heartland Vet Supply's overall rating calculated?
The store is rated 2.1 out of 5 based on 12 customer reviews on RetailCoupons.com. Ratings come directly from shoppers and reflect their complete experience with the company.
What do satisfied customers say about Heartland Vet Supply?
Customers with positive experiences praise the company's competitive pricing, reliable automatic shipment programs that consistently deliver on schedule, and attentive customer service. Long-term subscription customers report particularly strong satisfaction, noting that their pets never miss medication doses and that the service is more convenient than traditional pharmacies.
What are the main complaints about Heartland Vet Supply?
The most common complaint involves order processing and shipping delays. Several shoppers report waiting five or more business days for orders to ship after placement, even when requesting expedited processing. Others cite poor communication when following up on delayed orders and describe receiving inconsistent explanations for delays.
Do customers recommend Heartland Vet Supply?
Recommendations are mixed and appear to depend on order type. Long-term subscription customers tend to recommend the company and express intent to continue ordering. However, shoppers who have experienced fulfillment delays express frustration and hesitation about future purchases, suggesting the company may be more reliable for recurring automatic orders than for one-time or occasional purchases.
How can I write a review for Heartland Vet Supply?
You can share your experience with other shoppers by submitting a review on RetailCoupons.com. Include details about your order experience, shipping time, product quality, pricing, and customer service interactions. Your honest feedback helps other pet owners make informed purchasing decisions.