High Country Gardens is an online retailer specializing in plants and gardening products delivered to your door. This page features customer reviews and ratings for the company, helping shoppers understand typical experiences with order fulfillment, plant quality, and customer service.
High Country Gardens Reviews
2.0
16 reviews
What Shoppers Say About High Country Gardens
Created with AI, based on recent reviews
High Country Gardens receives polarized feedback from shoppers, with roughly equal numbers of one-star and five-star reviews. Those satisfied with their purchases highlight responsive customer service, quick replacements when plants arrive in poor condition, and healthy plants that thrive after arrival. However, a substantial majority of reviewers report serious issues including plants arriving dead or diseased, infestations with spider mites and aphids, waterlogged shipments leading to root rot, and refusal to replace damaged plants. Several shoppers also express frustration with the company's inflexible pricing policies and lack of promised arrival notifications.
The inconsistency between positive and negative experiences suggests significant reliability problems with plant condition upon delivery. While the company's customer service response time receives praise from some, the frequency of dead or infested plants reaching customers indicates potential issues with packing, shipping logistics, or plant quality at the time of shipment. Shoppers considering orders should weigh the risk of receiving damaged plants against the possibility of responsive replacement service.
Customer Reviews (16)
Sorted by: Most recentJennifer L.Apr 22, 2024
Ordering was straightforward but the customer support was terrible. We ordered drought-tolerant plants suited for our clay soil in central Utah and chose a pre-designed garden package. They replaced one of the plants with something that shouldn't work in clay soil, and the whole delivery came a week early without notice, which meant we had to scramble to prepare the bed. When I called with soil amendment questions, I sat on hold for over 3 hours before getting disconnected. Called back and got stuck in another hold queue that showed 12 minutes but went on for an hour. They did email back saying responses take 4 days
Rachel K.Mar 28, 2024
Had a frustrating experience trying to return xeriscape lawn seeds. First, their website doesn't clearly explain the return process, so I used the chat feature. I waited more than 30 minutes just to get a generic copy-pasted response about returns. After I shipped the items back and sent them the tracking number like they said, they processed my refund but it was $16 short with zero explanation. When I asked why, it took about an hour to hear back that shipping isn't refundable. The confusing part is they have that policy buried on a different page from their returns info, which feels deliberately hidden. Even after that explanation, there was still a $1.23 difference they said was tax on the original shipping cost. Since I also had to pay to ship it back, I basically lost almost half of what I paid
Marcus R.Sep 9, 2023
Had a great experience overall. The customer service team was super helpful when I ran into a serious fungus problem with my plants. They really went the extra mile to help me troubleshoot. Thanks so much for the support and we'll definitely be shopping with you guys again
Robert D.Aug 5, 2022
Plants I got from them developed a fungus or mildew within a couple weeks of planting. I sent pictures and got an email back basically telling me I don't know how to grow plants, like it was my fault the plant was diseased. I've been growing this exact type of plant successfully for over 15 years without any issues. Had to throw out all the plants so the fungus wouldn't infect my other healthy ones. High Country didn't offer replacements or refunds. That was my one and only order from them
Kevin P.Apr 9, 2022
Skip this place if you're looking to buy plants. I ordered two butterfly weed bushes and they were tiny, like I could have easily started them from seed myself. Complete waste of money
Elizabeth V.Mar 19, 2022
They have a solid plant selection but there are definitely some issues. I placed a big order and the catalog prices are pretty steep for the plant sizes you actually get. The packing was done well, but the plants themselves were delicate and didn't handle shipping well. Two of my three Apache Plume plants died. My three Seafoam Artemisia are barely hanging on and I'm not sure they'll make it. The Pawnees Buttes I got are basically two inch sticks. For what I paid, I expected noticeably larger plants. Not ordering from them again. The selection is good but you're paying premium prices for what amounts to tiny plants, especially when they don't survive the shipping
High Country Gardens Review FAQ
What is the average rating for High Country Gardens?
High Country Gardens is rated 2.0 out of 5 based on 16 customer reviews on RetailCoupons.com. The rating distribution is notably polarized, with 63 percent one-star reviews and 19 percent five-star reviews.
What do satisfied customers praise about High Country Gardens?
Shoppers who rate the company highly commend fast order processing (shipments within a few days), responsive and efficient customer service when replacements are needed, and healthy plants that continue thriving weeks after delivery. Some customers specifically noted satisfaction with mixed plant selections.
What are the main complaints about High Country Gardens?
The most frequent complaints involve plants arriving dead, waterlogged, or infested with pests like spider mites and aphids. Multiple reviewers report that the company refuses replacement claims by citing weather conditions or claiming plants were in acceptable condition at shipment. Additional complaints include missing arrival notification emails and refusal to adjust pricing when promotional discounts become available shortly after purchase.
Does High Country Gardens replace damaged or dead plants?
The company's replacement policy appears inconsistent. Some customers report receiving prompt replacements with minimal contact, while others describe having replacement requests denied with explanations related to weather conditions or transit time. Success may depend on plant condition documentation and specific circumstances.
Should I order from High Country Gardens?
Prospective customers should be aware of the significant risk of receiving dead or infested plants, though some shoppers have had positive experiences. If ordering, consider documenting plant condition immediately upon arrival and contacting customer service promptly. The company's responsiveness to service complaints may offer some recourse, but many customers report unsuccessful replacement attempts.