HoMedics manufactures health and wellness products including foot spas, massagers, sound machines, and air cleaners sold through their direct website and retail partners. This page features customer reviews and ratings from actual shoppers who purchased HoMedics products, offering insight into product quality and the company's customer service experience.
HoMedics Reviews
1.5
24 reviews
What Shoppers Say About HoMedics
Created with AI, based on recent reviews
HoMedics products receive overwhelmingly negative feedback from shoppers, with 24 reviews averaging 1.5 out of 5. The primary complaint centers on customer service failures, with reviewers reporting unanswered emails, unresponsive phone lines, and lack of engagement across all communication channels. Multiple shoppers describe situations where damaged or defective products went unresolved for weeks or months, and warranty claims were denied or ignored entirely. Additional concerns include products that malfunction or fail shortly after purchase, such as non-functional heating and bubble features on foot spas and massagers that stop working within a year.
Beyond service issues, shoppers report problems with product discontinuation and lack of replacement part support. Reviewers note frustration when the company stops supporting older models, rendering products unusable and forcing disposal. While a small minority of shoppers acknowledge that HoMedics makes functional products, this positive sentiment is vastly outweighed by widespread complaints about the company's inability or unwillingness to address defects, honor warranties, or provide basic customer support.
Customer Reviews (24)
Sorted by: Most recentGeoffrey S.Mar 9, 2026
Bought a Homedics Foot Spa online and the bubble function barely works on just the left side while the heating is almost useless. Sent an email to Homedics right when it arrived and got an auto reply, then nothing else. Sent two more emails with no response. The retailer didn't want to help either. I posted a one star review on their website and suddenly they replied saying they couldn't find my emails. I sent them proof of my order and they promised to mail return labels and send a replacement. After that I had to confirm where to send it and then three weeks and three more emails went by with no movement. Skip this product entirely.
Angela M.Jan 5, 2026
I got a broken product and their customer service has completely ghosted me. It's been a month now with no resolution. My emails go unanswered, their phone line is always busy or won't connect, and they ignore everything on social media too.
Chris D.Jan 1, 2026
Homedics makes some solid products but when something goes wrong their customer service just doesn't exist. My item came in damaged so I contacted them right away. It's been 2 months and they haven't responded or fixed anything. The service is horrible and I wouldn't recommend them.
David R.Sep 18, 2025
My massager quit working after just 10 months and they refused to honor their warranty by using some kind of technicality.
Kevin P.Jun 26, 2025
My wife gave me the Drift 21 sand machine for Christmas last year. After about a year and a half it developed a bubble that shows up in the sand across all the designs. I reached out to support and they basically didn't care since it was 6 months past the one year warranty. They wouldn't offer any help or solutions. This is a warning to everyone to avoid them. I'm done with HoMedics and hope other people will be too.
Robert S.May 12, 2025
My air cleaner needs a replacement filter for my Homedics model but they say they no longer support it. Now my product is basically useless and heading to the landfill. I wish I'd known ahead of time so I could've bought several extra filters. Now I'm going to be exposed to dust containing uranium, thorium and lead when I really need the air cleaner to work. There's zero support for parts.
Patricia N.Feb 7, 2025
The owner was incredibly rude and behaved inappropriately toward someone who was just a neighbor of one of his customers. I have relatives in California and I'm warning them to stay away from this company.
Rachel T.Jan 25, 2025
My blood pressure monitor from the manufacturer isn't even a year old. Got a low battery message so I replaced the batteries. Still got the low battery error under the icon. Called customer service twice and honestly don't bother, you'll just waste your time. It rings forever and tells you to leave your number for a callback that never comes. When I finally got through they told me to take a picture and email it to their support address except that email address doesn't work. The retailer can't help either since they just carry the brand. Hopefully I'll at least get a credit back.
Jennifer L.Dec 6, 2024
We bought an expensive Homedics humidifier with a 2 year warranty specifically because our daughter has asthma. The unit stopped working in less than a year so we called customer service. They asked for the receipt, model number, and photos of the cord which we submitted right away. They told us a replacement was being shipped and would arrive soon but when we followed up for tracking info they said it's out of stock and will go out when they have it again. We picked this brand because of that 2 year warranty and this feels like they're cheating us by not replacing it when they claim it's not available. Don't buy from them, get your humidifier somewhere else.
Catherine H.Nov 1, 2024
I got a calf massager from them and the description advertised three heat settings with hot being the maximum. When I used it I couldn't feel any heat at all. Looking closer I found just a tiny spot that got slightly warm even on the highest level. I emailed customer service asking about it but they wouldn't refund my shipping costs even though they admitted the heat output was only mild when the description clearly said hot. This product was misrepresented in their advertising.
HoMedics Review FAQ
What is the average rating for HoMedics and how many reviews does it have?
HoMedics is rated 1.5 out of 5 based on 24 customer reviews on RetailCoupons.com. The vast majority of reviews are one-star ratings, reflecting significant customer dissatisfaction.
What are the main complaints shoppers mention about HoMedics?
Shoppers most frequently report problems with customer service responsiveness, citing unanswered emails, busy or disconnected phone lines, and ignored social media messages. Other recurring complaints include defective products arriving damaged, features like heating and massage functions that fail or work poorly, products that malfunction within one year, warranty claims being denied or not honored, and the company discontinuing support for older models, making products unusable.
Do shoppers recommend buying from HoMedics?
Based on available reviews, the overwhelming majority of shoppers do not recommend HoMedics due to poor customer service and product reliability issues. Reviewers explicitly state they would not recommend the company to others, particularly given the difficulty in obtaining support when problems arise.
What specific products have shoppers complained about?
Reviewers have reported issues with several HoMedics products including foot spas with non-functional bubble and heating features, massagers that stop working prematurely, the Drift 21 sand machine which developed internal defects within 18 months, and air cleaners where replacement filters are no longer available from the manufacturer.
How do I write or submit a review for HoMedics on RetailCoupons.com?
RetailCoupons.com collects reviews from verified shoppers to help consumers make informed purchasing decisions. Visit the HoMedics store page to read existing customer reviews or submit your own experience with HoMedics products and service.