HoMedics manufactures health and wellness products including foot spas, massagers, sound machines, and air cleaners sold through their direct website and retail partners. This page features customer reviews and ratings from actual shoppers who purchased HoMedics products, offering insight into product quality and the company's customer service experience.
HoMedics Reviews
1.5
24 reviews
What Shoppers Say About HoMedics
Created with AI, based on recent reviews
HoMedics products receive overwhelmingly negative feedback from shoppers, with 24 reviews averaging 1.5 out of 5. The primary complaint centers on customer service failures, with reviewers reporting unanswered emails, unresponsive phone lines, and lack of engagement across all communication channels. Multiple shoppers describe situations where damaged or defective products went unresolved for weeks or months, and warranty claims were denied or ignored entirely. Additional concerns include products that malfunction or fail shortly after purchase, such as non-functional heating and bubble features on foot spas and massagers that stop working within a year.
Beyond service issues, shoppers report problems with product discontinuation and lack of replacement part support. Reviewers note frustration when the company stops supporting older models, rendering products unusable and forcing disposal. While a small minority of shoppers acknowledge that HoMedics makes functional products, this positive sentiment is vastly outweighed by widespread complaints about the company's inability or unwillingness to address defects, honor warranties, or provide basic customer support.
Customer Reviews (24)
Sorted by: Most recentWilliam V.Nov 23, 2020
Purchased the HoMEDICS TotalClean 5-in-1 Air Purifier last month. It was bought through a local retailer so their delivery isn't relevant since it came on time and in good shape. The unit works perfectly and I don't have any issues with it at all. Got it specifically for the UV lamp to kill viruses. On the quietest setting you barely hear it. Comes with 3 years of coverage. I'm satisfied with it. I've also had a HoMedics back massager with heating for more than 10 years and it's still going strong. Really a quality item. No complaints at all.
Nathan O.Aug 5, 2020
I live outside the US and own a HoMedics foot bath that needs repairs. It took them several weeks just to respond to my initial email. They then pointed me to their local representatives who told me to bring it to their store for service. I showed up at the scheduled time and found the place locked with nobody around and no note. Every message I've sent to them and to HoMedics after that has been ignored. The service is absolutely terrible and I'd avoid this company at all costs.
Brandon H.Jul 31, 2020
I have the Homedics foot and calf massager plus the neck and shoulder massager with heat and I'm obsessed with them both. The neck and shoulder model has comfortable hand rests built in and lets you fine tune the positioning. It moves around and I went with the plug in version, would've preferred cordless for convenience but I can't complain. The foot and calf one is a game changer honestly, absolutely incredible. After a long day of work with lots of standing and lifting my feet and calves get the most amazing relief. It makes me happy just thinking about it. I haven't had to deal with their customer service so I can't comment on that side but I feel for people who had bad experiences.
Marcus B.Jul 31, 2020
I own both the Homedics foot and calf massager and the neck and shoulder massager with heat and I absolutely love them. The neck and shoulder one has nice spots built in where you can rest your hands and adjust the position to get it just right. It moves around and I have the plug-in version, though the cordless would've been nicer. The foot and calf massager is life changing, seriously it's amazing. My feet and calves are so happy after working all day standing and lifting, it brings me to tears. Just thinking about it makes me want to go use it again. I haven't dealt with their customer service so I can't speak to that, but I feel bad for the people who had bad experiences with them.
HoMedics Review FAQ
What is the average rating for HoMedics and how many reviews does it have?
HoMedics is rated 1.5 out of 5 based on 24 customer reviews on RetailCoupons.com. The vast majority of reviews are one-star ratings, reflecting significant customer dissatisfaction.
What are the main complaints shoppers mention about HoMedics?
Shoppers most frequently report problems with customer service responsiveness, citing unanswered emails, busy or disconnected phone lines, and ignored social media messages. Other recurring complaints include defective products arriving damaged, features like heating and massage functions that fail or work poorly, products that malfunction within one year, warranty claims being denied or not honored, and the company discontinuing support for older models, making products unusable.
Do shoppers recommend buying from HoMedics?
Based on available reviews, the overwhelming majority of shoppers do not recommend HoMedics due to poor customer service and product reliability issues. Reviewers explicitly state they would not recommend the company to others, particularly given the difficulty in obtaining support when problems arise.
What specific products have shoppers complained about?
Reviewers have reported issues with several HoMedics products including foot spas with non-functional bubble and heating features, massagers that stop working prematurely, the Drift 21 sand machine which developed internal defects within 18 months, and air cleaners where replacement filters are no longer available from the manufacturer.
How do I write or submit a review for HoMedics on RetailCoupons.com?
RetailCoupons.com collects reviews from verified shoppers to help consumers make informed purchasing decisions. Visit the HoMedics store page to read existing customer reviews or submit your own experience with HoMedics products and service.