The Honest Company sells consumer goods including yarn, fabric, sandals, and other retail items, primarily through a subscription-based model. This page aggregates customer reviews and ratings to help shoppers understand real experiences with the brand's products and service before making a purchase decision.
The Honest Company Reviews
2.0
20 reviews
What Shoppers Say About The Honest Company
Created with AI, based on recent reviews
The Honest Company receives mostly negative feedback, with shoppers citing severe issues around order fulfillment and customer service responsiveness. Multiple reviewers report orders that never arrived, with customer service either claiming delivery occurred or failing to respond within stated timeframes. Additional complaints focus on subscription management problems, including difficulty canceling subscriptions and removing payment information from accounts, as well as allegations of unauthorized charges. Some reviewers describe frustration with unresponsive support channels that redirect them without providing functional solutions.
A small number of satisfied customers praise the company's product quality, yarn and fabric feel, and accuracy to product images when orders do arrive successfully. These reviewers highlight responsive customer service and good follow-up as reasons for repeat purchases. However, the volume of complaints about logistics, billing practices, and support accessibility substantially outweighs positive experiences.
Customer Reviews (20)
Sorted by: Most recentPatricia W.Apr 24, 2024
I ordered items on April 4th. After sending countless emails and getting delivery promises, still no goods.
Thomas R.May 22, 2023
Ordered a ticket in advance and needed to change my travel date. Couldn't get a refund since the fee to switch was practically the same price as the ticket itself. So I lose that money and have to pay all over again. Thanks for nothing.
Alex Q.May 14, 2023
I wrote an honest review about their diapers and they sent an email saying they couldn't post it because it violated their guidelines. Really?
Stephanie J.Nov 2, 2021
The gift card system here is incredibly confusing. I got gifted a $500 card and spent hours trying to buy some baby clothes for my kid. After struggling through checkout for way too long, I found out the card doesn't work for baby clothing! The gift card email didn't mention this limitation at all, and my friend who sent it also didn't realize because clothing is literally shown as an option on their site! Total waste of time and an awful system.
David P.Oct 3, 2021
It's not terrible like some people claim, though they could definitely work on how they communicate with customers.
Monica H.Aug 24, 2021
Not happy with their customer service at all. I ordered a large package that was supposed to arrive but it didn't, even though tracking showed delivered. I emailed them and got told it was the shipper's problem and I had to deal with it myself. I reached out to the shipping company, but they said Honest Company needed to file the claim. When I told Honest Company that, they said they'd handle it and then apparently never did. I never saw my money or products back. Not going to use them again.
Brian E.May 18, 2020
Really good product! Shipping took a bit longer than expected, but that could be from pandemic adjustments.
The Honest Company Review FAQ
What is The Honest Company's average rating on RetailCoupons.com?
The Honest Company is rated 2.0 out of 5 based on 20 customer reviews on RetailCoupons.com. The majority of reviews are one-star ratings, reflecting widespread dissatisfaction with order delivery and customer service.
What are the most common complaints about The Honest Company?
The most frequently cited issues are non-delivery of paid orders with unresponsive customer service, difficulty canceling subscriptions and removing payment methods from accounts, and unauthorized subscription charges. Shoppers also report slow email response times that exceed stated timeframes.
Do any customers recommend shopping at The Honest Company?
A small minority of reviewers express satisfaction with product quality and customer service. However, given the high volume of complaints about order fulfillment and billing issues, most shoppers do not recommend the company based on available reviews.
What should I do if my order doesn't arrive?
According to reviews, The Honest Company's customer service has been unresponsive to non-delivery complaints. Before ordering, consider contacting their support team to understand their fulfillment guarantees and dispute resolution process, as multiple shoppers report difficulty obtaining refunds for missing orders.
How can I write a review of The Honest Company on RetailCoupons.com?
RetailCoupons.com collects verified customer reviews to help shoppers make informed decisions. Share your experience with The Honest Company's products, shipping, customer service, and overall satisfaction to contribute to this community resource.
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