Hooters operates casual dining and bar locations serving wings, burgers, ribs, and other American fare in a sports-focused environment. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers to help you understand what dining experiences to expect at Hooters locations.
Hooters Reviews
3.6
17 reviews
What Shoppers Say About Hooters
Created with AI, based on recent reviews
Hooters receives mixed reviews on RetailCoupons.com, with shoppers rated it 3.6 out of 5 based on 17 reviews. Positive reviewers praise the food quality, particularly wings and ribs, along with the casual atmosphere for watching games and enjoying drinks. Several customers highlight good service experiences, especially at the bar. However, recurring complaints center on inconsistent food preparation and temperature issues, slow service even during slower periods, and occasional problems with order management. Some reviewers report frustration with door policies and staff attentiveness to customer needs.
The high proportion of five-star reviews suggests strong experiences for many customers, yet the significant number of one-star ratings indicates serious service and quality control failures on other occasions. Potential diners should note that experiences vary considerably by location and visit timing, with food quality and service speed being the primary factors affecting satisfaction.
Customer Reviews (17)
Sorted by: Most recentKevin B.Aug 24, 2024
Went to the Orland Park location. Walked in and sat at the bar at 12:42 with basically no wait. Kecie was the bartender and manager behind the bar. At 12:51 she asked what I wanted to drink even though it was packed. Got my drink by 12:52. By 12:53 she checked if I wanted food. Took my order at 12:54 and had my blackened chicken sandwich and fries at 1:07. Overall the service was fantastic. Kecie was an excellent bartender. Five stars as long as she's working that bar. More reviews coming from this location soon.
Anthony J.Aug 1, 2024
The lunch service was incredible. Food came out super quick and the server was phenomenal. Really kind and attentive, made us feel welcome. Absolutely will return again.
Brandon K.Apr 25, 2024
So I'm trying these hot wings right, and then one of the servers starts dancing near my dad's chicken and he got upset about it. He actually wanted them to go to the bathroom together just like he does with my mom. Anyway the food was really good though.
Steven W.Feb 16, 2023
Hooters really is a fantastic place to visit when you're looking for something casual, fun, and tasty. The people working there are super friendly and make you feel welcome. The whole vibe is relaxed but still exciting at the same time.
Marcus T.Aug 30, 2021
My server was absolutely unhinged. She danced on my wings while I was trying to eat.
Paul N.Jul 21, 2021
England location. Thrilled we made the trip to this, the only one of its kind in the UK. The food was beautiful and the staff was genuinely warm and welcoming. The burger was absolutely delightful and the desserts were just as good. Definitely planning another visit.
Hooters Review FAQ
How is Hooters rated on RetailCoupons.com?
Hooters is rated 3.6 out of 5 stars based on 17 customer reviews submitted to RetailCoupons.com. Over half of reviewers give five-star ratings, though roughly 29 percent give one star, indicating polarized experiences.
What do shoppers praise most about Hooters?
Customers frequently compliment the quality of specific menu items, particularly wings and ribs. Reviewers also appreciate the casual sports bar atmosphere for watching games and the bar service experience when staffing is attentive.
What are the most common complaints about Hooters?
Recurring issues include inconsistent food quality and temperature problems (lukewarm or undercooked items), slow refill service and order fulfillment even during less busy periods, and occasional order management failures. A few reviewers have also mentioned concerns about door policies and staff inattentiveness.
Is Hooters recommended by shoppers on RetailCoupons.com?
Recommendations are divided. Five-star reviewers recommend Hooters as a good spot for casual food, drinks, and sports viewing, while one-star reviewers caution against it due to service inconsistencies and food quality issues. Success appears to depend on location, timing, and which staff members are working.
How can I write a review of Hooters on RetailCoupons.com?
RetailCoupons.com welcomes customer reviews based on firsthand dining experiences. Share details about food quality, service speed, atmosphere, and overall satisfaction to help other shoppers make informed decisions about which Hooters location to visit.