Jessica London specializes in women's clothing and accessories in extended sizes. This page aggregates verified shopper reviews and ratings to help you understand what customers experienced with the brand, from product quality and sizing to customer service and return policies.
Jessica London Reviews
1.0
21 reviews
What Shoppers Say About Jessica London
Created with AI, based on recent reviews
Jessica London is rated 1.0 out of 5 by 21 shoppers, with the overwhelming majority expressing serious dissatisfaction. Reviewers report significant issues including misleading product photos (items arriving looking completely different from website images), extremely poor quality materials, unresponsive customer service, and undisclosed charges appearing on accounts for loyalty programs customers claim they never enrolled in. Multiple shoppers describe the company's practices as deceptive, with complaints about being charged for returns despite advertising free returns, expensive shipping costs, and refusal to investigate lost packages until 21 days have passed.
The few shoppers who had smoother transaction experiences still encountered problems with unauthorized charges and note that while customer service eventually resolved billing issues, the company's overall practices are concerning. Consistent recommendations across reviews advise potential customers to avoid purchasing from Jessica London due to product quality concerns, questionable business practices, and difficulty obtaining refunds. Shoppers who do consider ordering are warned to carefully monitor their accounts for unexpected charges and to thoroughly read fine print before completing purchases.
Customer Reviews (21)
Sorted by: Most recentTimothy C.Oct 24, 2024
I never even became a customer because they wouldn't pick up the phone. That's pretty funny.
Lisa V.Sep 23, 2024
This is disgusting. They've been refusing to return my money for almost two months. I keep calling and they won't accept full payment. Complete scam. Don't shop there.
Jason N.Sep 17, 2024
A pop-up offered me $30 off my first order for opening a credit card and said the discount would show on my bill. No action was needed on my part. Well, the credit never appeared. I reached out through phone and chat. Their response was that they can't fix anything after an order is placed. They said if there's a problem with pricing, discounts, or promotions, I need to call them first before ordering so they can help. Their solution doesn't fix my problem since the offer was clearly shown on their site when I ordered.
Patricia K.Aug 22, 2024
I ordered what was supposed to be the right size in a cotton denim midi skirt, but it arrived way too small. The 14w fit more like a regular size 12. I'd consider exchanging it for a bigger size, but honestly their sizing is so unreliable I don't feel confident doing that. Plus they're charging me $11 just to send it back when this mistake was completely on them. I won't be ordering from this place again.
Marcus H.Jul 17, 2024
I've wasted 7 hours across two months trying to fix this problem. I returned items within 30 days because they didn't fit, but I got several QR codes and no clear instructions. After calling customer service multiple times including 2.5 hours on hold, I was told the return window closed and there's nothing they can do. I'm out over $200 with unwearable clothes. I'm filing complaints with the Better Business Bureau, my state commissioner, and contacting a consumer protection TV show about this disaster. Avoid this company completely unless you enjoy terrible customer service. They deserve negative 10 stars.
Katherine M.Jul 10, 2024
I sent back a blazer from my order that cost $98.55. The rest of my order didn't arrive on time so I cancelled and returned the jacket. The refund I got was only $68.05. When I called, a supervisor explained that shipping and restocking fees came out. Nothing like that showed up on my return receipt email and the website says returns are free. I've been a happy customer for over 30 years but I'm done now. No more purchases and please stop sending catalogs.
David L.Feb 27, 2024
They automatically signed me up for a rewards program that charges $18 monthly without any notice. I didn't find out until the charge hit my account. They call the first month free, but that's definitely misleading. I'm done shopping there for good.
Angela F.Oct 13, 2023
Every time I try to use a reward certificate, it says it's already been redeemed. I received one on 10/11 and couldn't redeem it the next day. This has happened twice now. Customer service told me it's a glitch or that I already used it. This is completely ridiculous.
Jessica London Review FAQ
What is Jessica London's overall rating based on?
The 1.0 rating reflects feedback from 21 verified shoppers. The vast majority of reviews are one-star ratings, with very few exceptions, indicating consistently negative customer experiences across multiple areas including product quality, pricing, customer service responsiveness, and billing practices.
What do shoppers complain about most?
The most common complaints are: products arriving looking significantly different from website photos, poor material quality, unauthorized charges for loyalty programs customers did not sign up for, expensive shipping costs, misleading free return claims (charges of $10 apply), unresponsive customer service, and difficulty obtaining refunds. Several shoppers also report issues with lost packages and slow dispute resolution.
Are there any positive experiences reported?
One shopper reported that their order and return process went smoothly initially, and that customer service was helpful in resolving an unauthorized loyalty club charge. However, this same reviewer still cautioned against purchasing from the company due to its shady practices and emphasized the need to monitor accounts closely for surprise charges.
Do shoppers recommend Jessica London?
No. Reviewers consistently advise against purchasing from Jessica London. Multiple shoppers use language such as 'scam' and 'don't buy from them,' and one reviewer stated the company does not deserve even one star. Those considering a purchase are warned to read fine print carefully and watch their accounts for unauthorized charges.
How can I write a review for Jessica London on RetailCoupons.com?
If you have made a purchase from Jessica London, you can share your experience by submitting a review on this page. Your honest feedback helps other shoppers make informed decisions and holds retailers accountable for their practices. Reviews covering your experience with product quality, sizing, shipping, customer service, returns, and billing are all valuable.
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