Jewel-Osco Reviews

The mobile app is really hard to navigate and makes it confusing to locate sales and confirm items are in your cart. Older shoppers and people with disabilities struggle even more with it, which means they end up paying more than they should. On top of that, the buy multiple items to get the best price strategy is unfair to families with less money who can't afford to spend extra upfront to get those deals.

I've had enough of the misleading promotions and deceptive pricing tactics at this store. Sale items are constantly placed in the wrong sections to confuse shoppers into buying full-price alternatives. The fish department is particularly bad with their vague signage and misleading deals. When I complained to staff members, they just dismissed my concerns. This has been going on for over a year now. My family and I are finished shopping here. The company clearly doesn't care about being honest with customers or treating people fairly.

The new ownership at the location in the western suburbs hasn't been a positive change at all. One of their questionable decisions involves stocking expired items. I've personally purchased sour cream that had already expired, and it wasn't just one container. An entire shelf section had multiple expired containers. Even after I brought this to the attention of staff, nothing has been corrected. This is a practice that needs to stop immediately.

The location on the south side is problematic. The manager working the customer service desk is consistently rude and dismissive toward everyone. She's always in a bad mood and never greets customers warmly. I waited to get a money order processed and she basically ignored everyone standing in line. Eventually I gave up and left, and I wasn't the only one. I don't understand why the company promotes people with such poor attitudes into management roles. The customer service at this location is really disappointing.

I placed my usual delivery order and somehow got charged twice on my card. They refuse to remove the duplicate charge. This is the first time something like this has happened and I'm done ordering from them. I called and explained that my purchase should have been around $60 but they charged me over $200 and that extra charge is still sitting on my account. The person I spoke with was incredibly rude and kept raising his voice at me. Now I understand why the reviews for this place are so negative.

THE DIGITAL COUPON SYSTEM IS ABSOLUTELY RIDICULOUS AND YOU'RE CHEATING ELDERLY CUSTOMERS WHO DON'T KNOW HOW TO USE IT. THEY END UP PAYING FULL PRICE WHEN THEY COULD GET DISCOUNTS. I SWITCHED TO A DIFFERENT STORE WHERE IF SOMETHING IS ON SALE, YOU GET THAT PRICE RIGHT AWAY AT CHECKOUT WITH NO APP NONSENSE. STOP DOING THIS BECAUSE YOU'RE RIPPING OFF YOUR CUSTOMERS. I TRIED TO GET A DIGITAL COUPON FOR FRUIT AND A STAFF MEMBER SPENT FIFTEEN MINUTES TRYING TO MAKE IT WORK ON MY PHONE AND COULDN'T FIGURE IT OUT.

Why did the location on 75th Street in the suburbs decide to stop bagging groceries for pickup orders? The workers who bring out the groceries are always polite and friendly. But this new policy of just laying everything loose in the trunk is ridiculous. This has happened the last two times I picked up an order. Who approved this terrible idea? When it gets cold outside in a few months, are your employees really going to unload items one by one in freezing weather? That makes no sense. I'm already paying good money for my groceries, so putting them in bags shouldn't be too much to ask. My friends who shop at other locations tell me they don't have to deal with this nonsense. I have plenty of other grocery options in the area for both pickup and delivery service, so I might need to switch.

Every time I come in looking for sale items, they're completely gone. I came in on the first day of the sale to grab turkey breast and was told it wouldn't be in stock until tomorrow. I'm still holding a rain check from weeks ago for that same item. Half the aisles are so cluttered with stock boxes that you can barely walk through them. Some of the team members are genuinely helpful, but most just roll their eyes at customers and act like they don't want to be there.

This is the second time I've purchased infant yogurt only to discover it's expired once I got home. I've also spotted expired baby food containers on shelves at multiple locations and reported these issues each time. I really wish people would check expiration dates before purchasing, but I shouldn't have to worry about this with baby products in the first place.

Starting in October 2022, I've been getting my medications filled at the pharmacy in the Danada Square West location and the experience has been incredible. The team goes above and beyond to help me find the absolute lowest prices by checking my insurance coverage against available options. They really care about saving me money. The pharmacy manager, who was fantastic at helping me secure better rates, always had my best interests in mind. One of the pharmacy technicians is consistently helpful and friendly. In January of last year, the pharmacist on duty took extensive time to explain the issues I was having with my refill schedule and walked me through different solutions. He really knows his stuff and was extremely helpful. Even though I live about forty miles away from this location now, I keep coming back because the staff there is outstanding.