JSX Reviews

Calling their customer service is absolutely unbearable. You can easily wait over an hour just to speak with someone. If you request a callback, you're looking at even longer hold times and there's still no guarantee you'll keep your place in line. They don't apologize for these ridiculous waits either. This is an ongoing problem, not just a one-time issue.

I've flown with them over a dozen times now and this was by far my worst visit. I honestly wish I could leave an even more negative review. The staff was incredibly rude. They wouldn't even wait one minute for me to check my bag. I'm shocked people are still choosing to fly this airline.

Really disappointed with this change. I've been a loyal JSX passenger for years, flying multiple routes from various Colorado airports to Arizona. I recently switched to the Centennial location for my Scottsdale trips, but I'm done now because of their parking situation. There simply is no parking available at that terminal. Since I live in a mountain area, getting rideshare service is incredibly difficult and unreliable. This has forced me to stop flying with them after being such a dedicated customer.

When I returned from a Las Vegas trip to Scottsdale, I discovered they had my car towed because I parked in what they considered the valet area. The signs were confusing and they didn't even leave a courtesy notice before removing the vehicle. They just towed it first and asked questions later. It's hard to imagine being more disrespectful to your customers than this.

Always such a great experience with this airline. I flew to Cabo from Los Angeles on a recent trip and the staff member Ryan went above and beyond to get my bag loaded before takeoff. The valet service was fantastic as well, and everything ran smoothly because the team coordinates so well together.

The idea behind this airline is good, but the actual operations are a total mess. After spending tens of thousands across four flights with them, none of us would fly with them again no matter what. It took over an hour just to complete a phone booking, and every location told us our reservation had problems, claimed they fixed it, then made things worse with each subsequent flight. We were mysteriously hit with twenty-four seat selection charges only to be randomly assigned seats anyway. Baggage handling was chaotic, delays happened regularly with one stretching past two hours, the lounges felt cramped and bare, and nothing was consistent from one terminal to another. Beyond logistics issues, the staff was equally disappointing. One guy named Dustin at the Boulder location was genuinely helpful and efficient, but most were unreliable. Two employees, Shelly and Zolandra, at the Dallas location were absolutely rude and clueless. Since they were my last interaction, they completely tanked my overall impression of the company from mediocre to completely terrible.

My flight on August 25th was an absolute nightmare. While JSX might seem fine during smooth operations, when things go wrong you're completely on your own. Our plane got diverted with zero communication from the crew. When we landed at the Denver airport, we waited six hours for transportation to our destination in the Broomfield area, which is normally a thirty-minute drive. Their explanation was that they wanted to wait for all arriving JSX flights before sending buses. It made no sense and we were angry, so we arranged our own ride. The staff showed no compassion or concern about our situation. When we contacted customer service, they were dismissive and uncaring, ending the conversation by saying they were closing the case. I need to be clear that while JSX can be nice when everything goes perfectly, the moment something goes wrong you're abandoned. This kind of treatment is outrageous. My partner and I have actually had better support from budget airlines like Frontier, making this a poor choice overall.

Unfortunately I had a really bad experience here. They told me my brand new luggage was damaged from regular use, which I totally disagree with. Their customer support was basically nonexistent and I had to chase them down repeatedly to get answers. That's unacceptable for an airline since they should be protecting passengers' belongings during transit. Given what I paid, I can't recommend them based on what happened to me.

Where do I even begin? In nine recent trips with them, they failed to provide the boarding ramp or early boarding I require for my disability nine times. I complained to their support team multiple times about fixing this and nothing changed. Then I got stuck for twelve hours at the Burbank terminal because their staff messed up my reservation and wanted me to pay three hundred forty dollars to fix their mistake. That's absolutely terrible. They claimed I booked it wrong myself even though it doesn't appear that way in my account. You have to admire how brazen they are about their poor service. They used to be fantastic. Now they're just bad. Whatever happened to taking care of customers?

I wish I could give zero stars for this experience. My husband recommended this airline after hearing great things about it being first class. I was looking forward to a weekend trip with my sister to celebrate her birthday, with plans to arrive in San Diego by noon for our resort check-in. The flight from Phoenix was supposed to land at 10:15am, which seemed perfect. Instead, five minutes after checking in I got a text about a thirty-minute delay. Then another message came saying it would be delayed an additional forty-five minutes. As someone living an hour away, earlier notice would have been helpful. Two minutes before boarding, I learned the flight was completely canceled. They promised a refund or rebooking on another airline, so they put me on a Southwest flight at 3pm. By then I had already missed my sister's birthday celebration entirely. To make matters worse, the Southwest ticket cost less than what I originally paid for JSX, but they refused to refund the difference since I was booked on a different carrier. That feels wrong considering they still made money off me and I wasted my entire day at the airport.