Kansas City Steak is an online meat delivery service offering premium steaks, prime rib, lobster tails, and other specialty cuts shipped directly to customers. This page aggregates ratings and reviews from verified shoppers to help you evaluate the company's product quality, pricing, and customer service before placing an order.
Kansas City Steak Reviews
2.3
17 reviews
What Shoppers Say About Kansas City Steak
Created with AI, based on recent reviews
Kansas City Steak receives polarized feedback, with shoppers rating it 2.3 out of 5 based on 17 reviews. Satisfied customers praise the quality of the meat itself, particularly prime rib and steaks, and commend the customer service team for being genuinely helpful and kind. However, the majority of reviewers cite serious concerns: order fulfillment errors (receiving wrong items like baked potatoes instead of lobster tails), quality control issues (oversalted meat), and frustrating customer service experiences including long hold times and difficulty obtaining replacements or refunds. The pricing is also a frequent complaint, with shoppers noting that per-pound costs significantly exceed local butcher options.
The most damaging pattern across negative reviews involves operational failures combined with inadequate resolution. Customers report shipping errors, packaging problems, and resistance to straightforward returns or replacements, creating a cycle where initial mistakes become compounded by poor follow-up service. While some customers report positive experiences with both product quality and support, the high concentration of one-star ratings suggests these problems are not isolated incidents.
Customer Reviews (17)
Sorted by: Most recentRobert J.Jul 1, 2025
Works great for an average family dinner. It's a nice spot for a laid back meal with family. The food hits the spot, the portions are reasonable, and the vibe is chill. Not super fancy or anything, but you can count on it for a straightforward dinner.
Amanda L.Mar 12, 2025
This has been the worst experience. I placed an order a week ago and haven't heard a peep since. When I finally called to check on it, they told me the order got cancelled without any explanation.
Kevin H.Feb 28, 2025
The product quality is okay, but their marketing after you buy is absolutely relentless and never stops, which is honestly pretty weird. I've blocked their phone calls and emails because unsubscribing apparently doesn't actually work.
Marcus T.Feb 18, 2025
The actual steak quality was good on my first order, even though I had to deal with some issues getting it delivered. But my second order turned into a nightmare. The customer service person was incredibly rude with a mean attitude the whole time. Then my package got messed up by the shipping company and never showed up, and Kansas City Steak knew all about it. After tons of back and forth emails, I finally got my refund, but the worst part was the customer service rep never even apologized or said sorry for anything. When I called back and spoke to a supervisor, she didn't care at all and just said the shipping company lost it. When I asked if they could throw in some kind of gesture to make up for the hassle, she basically said tough luck. Why would I ever order from them again? That's some pretty cold and pathetic customer service right there.
Patricia D.Dec 27, 2024
We ordered on December 13th and were told it would arrive by December 21st at the latest. By December 20th, the order still hadn't shipped, so we reached out to customer service and they told us it had already shipped but the tracking info just hadn't come through yet. That was a lie. It didn't actually ship until December 21st. Because of all the holiday chaos, it was on the road for 6 days and didn't arrive until December 27th. The dry ice in the box was completely gone and the meat looked really questionable. The biggest problem was that customer service straight up lied to us about it being shipped. We would've appreciated if they'd just been honest and told us it hadn't gone out as planned and would be delayed.
Kansas City Steak Review FAQ
What is the average rating for Kansas City Steak?
Kansas City Steak is rated 2.3 out of 5 based on 17 customer reviews on RetailCoupons.com. The ratings are heavily skewed, with 47 percent one-star reviews and 18 percent five-star reviews, indicating polarized customer experiences.
What do satisfied customers praise about Kansas City Steak?
Positive reviewers consistently highlight the quality of the meat products themselves, particularly the prime rib and steaks. Customers also appreciate responsive and genuinely helpful customer service representatives when they do connect with the team.
What are the main complaints about Kansas City Steak?
The most frequently cited issues are order fulfillment errors (receiving wrong items), quality inconsistencies (oversalted meat), excessive customer service wait times (40+ minutes on hold), and difficulty obtaining replacements or refunds. Price per pound is also a significant complaint, with customers reporting costs roughly double those of local butcher shops.
Do shoppers recommend Kansas City Steak?
Recommendations are divided. Customers who receive correct orders with properly prepared meat recommend the service and praise the quality. However, those who experienced shipping errors or quality issues report frustration with resolution attempts, suggesting caution if order accuracy is critical (such as for gifts or client events).
How can I write a review of Kansas City Steak?
RetailCoupons.com welcomes reviews from verified customers. Share details about your specific order experience, product quality, pricing compared to alternatives, and any customer service interactions. Honest feedback about both strengths and weaknesses helps other shoppers make informed decisions.