Katana Cloud Inventory Reviews

Extremely unprofessional behavior. They kept billing us even after multiple cancellation requests and refund asks. Their response included a dismissive message about how we should cancel through the profile, then they set a termination date while refusing to reverse the charge, saying it complies with their agreement. They told us to dispute it with our credit card company ourselves. They declared the issue handled and closed.

Complete ripoff. I can't recommend working with them at all.

After sticking with them for about two and a half years, I finally let them go. Their whole approach is based on your revenue, not actual usage. We run a small manufacturing shop with just one order each week. They wanted $200 monthly for their starter tier, yet decided to nearly double it because of our revenue level. We basically used it for straightforward sales and inventory tracking, which worked fine otherwise. Charging more simply because someone makes more money feels like exploitation. For bigger operations using their full range of tools, maybe the investment makes sense. For us, it felt like they were just being greedy.

The pricing and terms are really problematic. When we decided to stop using the service, we found out there's a mandatory 30-day waiting period to cancel. That's the kind of restriction you'd expect from an employment contract, not software. In my decade working with various platforms, I've never encountered a SaaS requiring such a notice period. It's odd and unreasonable when the service can literally be shut down instantly.

This platform makes managing inventory straightforward and hassle-free. It works seamlessly with Shopify, HubSpot, and QuickBooks Online, making it a solid choice for companies dealing with manufacturing and inventory challenges.

I have to back up what others have said here. The pricing keeps shifting, and they recently sent word that my monthly bill is about to get doubled. They say we've hit our usage ceiling based on sales metrics, but honestly, that data field doesn't work properly anyway and we don't even rely on it. When I started two years back, the cost was steep, but there were features competitors didn't have. Now they're rolling out random stuff like integrated AI that doesn't help us, and they want to triple our bill overall when you look at the increases over time. I'd walk away if changing systems wasn't such a headache and expense right now.

What they did amounts to a classic bait and switch scheme. They raised their rates substantially and altered how they charge, which sent my bill from $800 to $4000 monthly. Two calls came in 30 days before the change, but neither one explained my next invoice would multiply by five. No written notice came either. Twelve months after signup and implementation, their cheapest option costs more than double my starting rate. Then they charged my card $4000 that cycle without proper disclosure. I reached out the same day, yet after a week they still won't send the refund, citing their terms. I suspect their team wants to downplay cancellations for investor appearances.

A basic feature is still missing. You can't actually see which team member is responsible for what tasks. We've been waiting for this capability for a while, but it hasn't rolled out yet.

I've noticed quite a few limitations with this platform. They draw you in with affordable monthly rates and claim they'll address problems and gaps, but nothing changes. In the past couple of years alone, they've revised their pricing structure twice. We invested significant time and effort into setting up Katana and developing workarounds. Then they switched us from monthly billing to annual and bumped our fees up by over a grand each month without offering anything new in return. Who knows what they'll do next?