Kirkland’s Reviews

Visited the store yesterday and had a frustrating experience. I grabbed a full length mirror that ended up being larger than I needed, so I asked to look at other options. The staff member seemed irritated with my request. Later, I asked for help carrying my purchase to my car since I'm dealing with injuries and medical treatment that make lifting difficult. She claimed to be alone in the store, but I saw another employee who turned away when I needed assistance. I struggled getting the mirror out to my vehicle and was in considerable pain by the time I got there. The lack of customer support was disappointing. I don't plan to shop there again after this visit.

Ordered a couch in late November with an estimated delivery window of 4 to 7 business days. It's now mid-January and I still don't have it. I've called repeatedly for updates and keep hitting dead ends. They won't connect me with a supervisor despite my requests, and they're refusing to refund me. They're blaming the shipping company for the issue while the shipper says they never received the couch. I asked for a supervisor callback weeks ago with no response. Unless you can pick furniture up in person, I'd strongly advise against ordering from them.

Ordered multiple items online that arrived with a damaged lantern. I notified customer service the next day about the broken glass panels and asked for a replacement. They requested photos via email, which I provided. After exchanging six emails and having two phone calls, I finally got a response several days later asking me to resend the pictures in a different format. Why would they need a different format? This whole process has been ridiculous. I've learned my lesson about ordering from this company online despite them having decent products.

Bought a dishwasher that stopped working after just five months. From day one there were problems with it. The company refused to replace or repair it even though it was still under warranty. Secondhand appliances from this store clearly don't have much longevity. I'm very unhappy and won't be returning as a customer.

I really do enjoy shopping at this store most of the time, but there's one employee at the location near me who makes me want to go somewhere else. Every time she's there during the day shift, she seems absolutely unhappy to be at work. She's helped me before and there's zero friendliness or engagement. When I do try to interact with her, it goes nowhere. I've actually changed my shopping habits to avoid her because she never smiles, thanks me, or seems willing to assist. This is my first negative review ever, but her attitude is really a problem.

Their website has a glitch when trying to leave a product review and I kept getting an error message. When I reached out, they basically told me it's a problem for only a small number of people and they're not interested in fixing it. Their lack of concern about the issue combined with poor customer service means I'll be taking my business elsewhere.

I've been receiving strange calendar notifications from this company claiming packages are being delivered to me, and I have no idea why. I thought about contacting them to let them know their system might be compromised, but based on other reviews, I doubt they'd take it seriously. I'm not even in the country and don't have any relationship with this business. These notifications started a couple months ago and keep coming almost daily, claiming different delivery windows. It's frustrating and appears to be a security breach on their end. I'd recommend they hire IT professionals to investigate.

Called with a straightforward question about my order that I'd placed five days prior and got treated terribly. The representative was extremely rude and unhelpful from the start. After pressing for the online orders department, she basically dismissed me right away. I just wanted to know when my item would ship. Still haven't heard back via email with an answer.

Took my family into the store and felt completely ignored and unwelcome. My wife, our kids ranging from a few months to four years old, and I walked around while employees watched us the whole time but never offered any assistance. We weren't greeted properly or asked if we needed help finding anything. It felt like we weren't supposed to be there. If you work in retail, your job is to help customers, and we didn't get any of that.

Don't trust the emails from this place. It's a scam.