Kiss Products Reviews

For years I've recommended Kiss nails to my clients, especially when they're traveling and might break a nail. But honestly, the nails and glues just aren't cutting it anymore. The quality feels cheap and cheap. You're lucky if they last even a single day. The performance has gotten really bad.

I've always really enjoyed their product line and use it often. Specifically, I use their bleach kit a lot. I put the product in my hair and after the process finished, I noticed the bottle didn't have any conditioner in it. I was let down about that since I was looking forward to that step. Got it from a retail store. It's not the end of the world, just wanted to share that heads up with everyone. Thanks anyway.

Really let down by this. I understand their policies, and with everything that happened after COVID and shipping issues, I was nervous about reaching out about my missing order over eighty dollars. When I finally did contact them, I was hoping for a quick fix, but they basically ignored the problem. I do like their products, but I can't afford to risk another bad experience right now. It's made me think twice about giving money to companies that don't actually care about their customers. Also, the interaction with one representative felt totally robotic and fake, like talking to an automated system instead of a real person.

Getting help from their customer service has been an absolute nightmare. I've reached out multiple times about an order that never showed up, and all they keep saying is that the postal service is responsible so there's nothing they can do. Sure, I understand USPS is separate, but a company their size could at least offer some kind of compensation or refund on my $30 purchase. That's the bare minimum I'd expect.

This will be my last time buying their Falscara Bond and Seal semi-permanent eyelash adhesive, and I'm done after three attempts. The original one that came with the kit was perfect and performed amazingly. When I used it up, I grabbed another but the new packaging seemed off and there was barely anything in the bottle, so I returned it and got my money back pretty easily since it was obvious the product was missing. I figured that was just a fluke, so I tried once more, but the exact same thing happened. Another near-empty bottle that I had to take back. I'm not purchasing this again.

I purchased some lashes but after getting them, I realized they were way too dramatic for my style. I called right away and was told there's no exchange option, though I could return them for a refund. I sent the lashes back the same day using certified mail. Once I got confirmation they arrived at the company, I waited for my $85 refund to show up. It never did. I tried calling back several times and left four separate voicemails asking someone to get back to me. Nobody ever called. Months went by with no refund, so I filed a complaint with the Better Business Bureau. Still nothing. My takeaway is to shop elsewhere if you're not 100 percent certain you want it, because you'll be stuck with it.

In December I got their nails during a buy two get one free promotion. The third set I was supposed to get for free never arrived. On top of that, one of the sets came damaged, and it took until February to get a replacement. That's two months just waiting around. This isn't how a good business operates. I've been loyal for a while now, and this whole experience has shown me there are other companies out there with way better customer service.