Kurgo specializes in pet travel accessories and car safety products for dogs, including hammocks, booster seats, and seat covers. This page aggregates verified customer reviews and ratings to help you make an informed decision about shopping with this pet travel brand.
Kurgo Reviews
2.0
4 reviews
What Shoppers Say About Kurgo
Created with AI, based on recent reviews
Kurgo receives highly polarized feedback, with shoppers either praising responsive customer service and product quality or expressing frustration with shipping delays and durability concerns. Those satisfied highlight the company's quick communication and reliable products like the Wander Hammock, reporting they return for repeat purchases. However, dissatisfied customers report persistent issues: extended shipping times exceeding one week, premature seam failure on seat covers after minimal use, non-replaceable tether straps that wear out easily, and complicated warranty claim processes involving international offices.
The durability complaints are particularly notable, as multiple reviewers experienced product failures during normal use despite lifetime warranty coverage. Combined with the shipping and customer service friction reported during returns, these factors appear to deter shoppers from completing purchases or resolving problems smoothly.
Customer Reviews (4)
Sorted by: Most recentJames T.Oct 25, 2025
Frustrated with how long everything takes here. I placed an order more than a week back and still haven't seen it ship. Can't even comment on the quality since I never got the items.
Sarah M.May 4, 2025
Really impressed with how responsive their team is. I reached out about my dog's car seat hammock and got a reply back the next day with a solution to my issue. Their products are fantastic and we keep coming back for more. Product: Kurgo Wander Hammock
Linda K.Mar 15, 2022
We've bought multiple booster seats from them. Just a heads up that the tether straps can't be replaced if your pup decides to chew through them, which is disappointing.
David R.Sep 4, 2018
Got their bench seat cover to protect my car's back seat when traveling with my dog. After just two short trips under 30 minutes, the seams started splitting in multiple spots. The product comes with a lifetime warranty, but dealing with the company was a headache. They directed me to their UK office, which responded with vague language about working hard on the issue. This whole experience made it clear: I threw my money away on a low-quality product, the company isn't trustworthy, and that lifetime guarantee is basically meaningless.
Kurgo Review FAQ
What is Kurgo's average rating and how many reviews does it have?
Kurgo is rated 2.0 out of 5 based on 4 customer reviews on RetailCoupons.com. The majority of ratings are either one or five stars, indicating polarized customer experiences.
What do satisfied customers praise about Kurgo?
Positive reviewers highlight responsive and helpful customer service, with reports of replies within one business day. Customers also commend product quality and express satisfaction with items like the Wander Hammock, with some reporting repeat purchases.
What are the most common complaints about Kurgo?
Frequent complaints include extended shipping delays of more than one week, premature seam failure on seat covers after minimal use (under one hour of use reported), non-replaceable tether straps that fail when chewed, and difficult warranty claim processes that may involve communication with international offices.
Do customers recommend Kurgo products?
Recommendations are split. Satisfied customers indicate they return for repeat purchases and endorse the company's products and service. However, dissatisfied customers express frustration with durability and logistics, suggesting caution before ordering, particularly for high-use scenarios with active dogs.
How can I write a review for Kurgo on RetailCoupons.com?
After making a purchase from Kurgo, you can submit a review on RetailCoupons.com sharing your experience with specific products, shipping, customer service, and durability. Include details about how you used the product and any issues encountered to help other shoppers make informed decisions.