La Senza Reviews

Very disappointed with this order. All my items arrived heavily sprayed with fragrance, much stronger than any hand lotion would be. I have a medical condition triggered by fragrances that causes serious reactions, and the exposure made me very sick. I also didn't receive all the colors I ordered but wasn't asked about substitutions first. To make it worse, the customer service and contact links in the confirmation email don't work. I never got a shipping notification either. This is unprofessional and careless business practice.

I jumped on their recent sale and ordered several items. The shipping was surprisingly quick, and all confirmations looked correct on my end. However, when the package arrived, Canada Post said the address was incomplete even though everything appeared correct in my order. After contacting the company, they said they couldn't resend it and I'd have to reorder instead. The rep promised a refund in 7 to 10 business days, but when I checked on day six, a different representative had no record of this refund and couldn't find me in their system.

Really let down by how they handled my order. I placed it on June 24th and when I called customer service in early July, they told me to wait until the 17th before I could even get a refund. That's over three weeks just to process a return. The business has really deteriorated.

The prices just don't match the value anymore. La Vie en Rose offers much better pricing and more frequent discounts, giving customers significantly more for their money. La Senza has become overpriced and not worth shopping at.

My girlfriend bought ten pairs of panties less than three months ago. Six of them are now ripped at the seams. We use normal laundry detergent and haven't done anything harsh. This quality is completely unacceptable and the company refuses to do anything about it. They're clearly using cheap materials.

Had a major problem with their website that cancelled my order, so I reordered it. Then I found out both orders went through. I emailed customer service right away explaining the situation and asking them to cancel one order. They replied once, I responded with all the info they needed, and then complete silence. I sent another follow-up email with no response. Both orders shipped anyway. When I contacted them, they said I had to handle the return myself and pay for shipping even though the error was entirely on their end and their customer service failed to help. The return shipping would cost me a lot of money.

Don't waste your money here. The company has really gone downhill. I placed an order and it never arrived. It took them over three months to look into it and I still never received a refund on over one hundred dollars. This company has zero customer service, won't take responsibility, and operates unethically.

After just a few washes, everything I ordered is completely ruined. The designs looked nice but the durability is nonexistent. Can't believe how quickly it all fell apart.

After not ordering for nearly two years, I placed an order and received confirmation of my purchase but no tracking number. They said the package already shipped but their system was down so they couldn't provide it. Based on other negative reviews I've read with similar issues, I'm worried the package will be lost and they'll blame the carrier or refuse to resend it. I'm hoping my bank can help dispute this since the company won't. There's no manager to escalate to and the reps either won't help or are outright rude. Definitely read the reviews before ordering from them.

Stay away from this company. They owed me a significant amount and only issued a partial refund of what was due. Do your research before ordering from them as they reportedly have serious financial issues with suppliers.