La Senza sells intimate apparel, including bras, panties, and related items online and through physical stores. This page aggregates shopper ratings and reviews for the brand to help you understand customer experiences with product quality and service before you buy.
La Senza Reviews
1.7
25 reviews
What Shoppers Say About La Senza
Created with AI, based on recent reviews
La Senza is rated 1.7 out of 5 by 25 shoppers, with the vast majority reporting serious issues. The most consistent complaints center on declining product quality, with reviewers describing items arriving damaged or failing shortly after purchase (fraying seams, broken straps, broken underwire). Customer service responsiveness is a major pain point: shoppers report unanswered emails for extended periods, long hold times on calls with unreturned callbacks, and unhelpful staff both online and in stores. Return and exchange policies also frustrate customers, particularly the requirement for original receipts on gifts and system outages that prevent processing.
The small percentage of positive reviews suggests some shoppers have had acceptable experiences, but the overwhelming pattern is one of deteriorating product quality paired with inadequate support channels. Issues span both online and in-store shopping, suggesting systemic problems rather than isolated incidents. Long-term customers report they are discontinuing purchases due to these compounded issues.
Customer Reviews (25)
Sorted by: Most recentMichelle T.Nov 2, 2022
Had a great interaction with the associate who helped me. She went above and beyond to make sure I got the right fit and was just lovely to work with. Very impressed with the effort!
Sarah M.Nov 2, 2022
The staff member I worked with was fantastic. She really took her time to find me the perfect bra options and was genuinely kind throughout the whole experience. Excellent service!
Patricia G.Oct 8, 2022
This company is incredibly unprofessional. I placed an order online but it doesn't show up in my account. When I called customer service, the connection was terrible and they kept making excuses about why orders don't display in the system. My credit card was charged but five days later there's still no shipment or order visible anywhere. It feels like the website technology is broken but they act like it's normal. Still no shipping confirmation. Starting to wonder if this business is even legitimate. I'd recommend shopping elsewhere.
Robert K.Oct 28, 2018
Had a really positive shopping experience overall. Placed my first order on Monday and received it by Friday. Got email updates throughout the shipping process. The items were exactly what I expected and good quality. I also had some questions before buying and got quick, helpful answers even though it was a weekend. The company and their team are fantastic. Highly recommend them!
La Senza Review FAQ
How is La Senza's rating calculated?
La Senza is rated 1.7 out of 5 based on 25 verified customer reviews. The rating reflects the average of all individual ratings, where 5 stars represents the highest satisfaction and 1 star the lowest.
What are shoppers complaining about most?
The primary complaints are product quality decline (items arriving damaged or failing within weeks of purchase) and unresponsive customer service. Reviewers report difficulty reaching support via email or phone, unhelpful staff assistance in stores, and frustration with return policies that require original receipts for gift purchases.
Are there any positives mentioned in reviews?
A small proportion of shoppers report satisfactory experiences, though positive feedback is minimal in the current review set. The majority of feedback is negative, with 25 reviews skewed heavily toward one-star ratings.
Do shoppers recommend La Senza?
Based on review language, most shoppers explicitly state they will not return or do not recommend the store. Long-term customers report discontinuing purchases due to quality and service concerns. Positive recommendations are rare in the available reviews.
How can I write a review for La Senza on RetailCoupons.com?
You can submit a review after making a purchase from La Senza. Share details about product quality, fit, durability, shipping speed, and customer service experience. Honest, specific feedback helps other shoppers make informed decisions.
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