Laura Mercier Cosmetics Reviews

Their customer service is just awful, probably because it's all automated. I placed an order seven weeks back and it got cancelled out of nowhere. Nobody told me it was cancelled and they never refunded my money. That's what really upset me. I'm not mad about not receiving the products, I'm furious about how I was treated. I only found out the order was cancelled when I contacted them myself. They said they'd refund me, but I had to call my credit card company to dispute it and force the refund through. The makeup quality is great, but it's not worth dealing with this nightmare of a service department. I won't be buying from them again.

I called their customer service team and asked to speak with a manager to fix my issue. They refused to connect me. That's it for me. I won't be buying any of their stuff again because I don't feel valued as a customer.

Wish the rating could go lower. I've only used her products, always bought at counters. Thought I'd give the online ordering a shot. Big mistake. Spent roughly $350 between two orders. Tried the setting spray and it was leaking everywhere instead of actually spraying. Sent it back two months ago and still haven't gotten my refund. I literally never return anything, but that bottle was completely useless.

I really like their products, so I picked up a powder on sale during the Black Friday event. Got a shipping confirmation on December 1st but the package never showed. After a month went by with no delivery, I sent five different emails without getting a single response. Their site went down and I started checking their social media. Tons of people in the comments are saying the same thing. It seems like they're rebuilding the website and totally ignoring orders from the last month or so plus all customer messages. This whole situation looks unprofessional and worrying. I'm calling my credit card company this week to dispute the charge since I never got the powder.

Honestly, I'd rate this lower if possible. I ordered straight from Laura Mercier's website and waited a full month for delivery. The tracking details were basically nonexistent. When my package finally showed up, the products weren't even close to my skin tone, so I wanted to send them back. Their website says returns are super easy, but good luck getting customer service to respond. You'd be way smarter ordering from Sephora or Ulta instead.

This company has gotten sketchy. They send emails saying your order shipped but zero tracking info. I've called twice and used their chat twice with nothing resolved. Now the website is down and they're not picking up the phone. They asked me to leave a review and rejected it because I couldn't write anything positive about an order they never sent me. Pretty wild they're probably making money off people who give up tracking orders or don't fight the charge.

Placed my order on Black Friday and got a shipping notification pretty fast saying delivery would be within days. Seemed great at first. But the FedEx tracking link didn't work when I tried it, so I waited a day and checked again. Fast forward to a week later and I still can't track anything. The status says awaiting pickup from the carrier, yet their customer service keeps insisting it shipped. They already charged my card even though I have no way to actually track the package or confirmation it arrived. When I asked for my money back, they said I had to wait 10 business days. This feels like a total rip-off. Direct orders from their website are not worth it.

Terrible experience. Got the wrong product sent to me twice. In-store service was equally bad. The staff just wouldn't listen to me. I'm done shopping there.

Really disappointed with the customer service. Called to ask why the free samples listed on the website didn't come with my order. The phone line was super choppy and hard to hear. The rep basically told me I'm not getting anything this time, maybe with my next purchase if I'm lucky.