Luxx Curves sells specialty apparel and clothing items. This page aggregates customer reviews and ratings to help you understand what shoppers experience when ordering from the store, including delivery times, product quality, customer service responsiveness, and return policies.
Luxx Curves Reviews
1.3
18 reviews
What Shoppers Say About Luxx Curves
Created with AI, based on recent reviews
Luxx Curves has a critically low rating of 1.3 out of 5 from 18 shoppers, with 89 percent of reviews giving one star. The overwhelming majority of complaints center on severe customer service failures: shoppers report unanswered emails, voicemails, and non-functional chat systems that persist for weeks. Delivery issues are also common, with customers experiencing long delays (including failed rush delivery promises) that caused them to miss time-sensitive events. Product quality concerns include material that shoppers describe as thin and non-functional for its intended purpose.
The store has minimal positive feedback, with only a small fraction of reviews offering five-star ratings. No recurring praise emerges from the available reviews. Given the pervasive issues with communication, fulfillment, returns processing, and product quality, shoppers overwhelmingly advise avoiding this retailer.
Customer Reviews (18)
Sorted by: Most recentSarah N.Aug 10, 2024
I emailed them to cancel before shipping even happened. Paid extra for rush delivery and waited a week anyway, so I missed the event I needed it for. I've been requesting a return for three weeks with zero response. Scammers through and through.
Jessica M.Jul 22, 2024
My package never arrived and the company ignored all my messages. This is a total rip-off.
Sophia L.Jun 19, 2024
The quality is terrible and it didn't work at all. When I tried reaching out, Luxx won't respond to messages, their phone line just goes to voicemail, and their chat system isn't functioning. STAY AWAY FROM THIS COMPANY. I regret not checking reviews before ordering.
Veronica B.Jun 15, 2024
I wish I could leave zero stars. The material is super thin and doesn't do what it's supposed to. Been trying to reach them about returning it and they won't answer. Total scam. SKIP THIS STORE.
Patricia E.May 18, 2024
Customer service here is absolutely terrible. I've been asking for a refund since I paid for next day delivery but didn't get the item until six days later, and by then I missed the event. They don't deserve even one star.
Jennifer H.May 14, 2024
Hands down the worst customer service around. I've sent about ten emails asking for my money back starting two weeks ago and gotten nothing. Don't shop here, this company is a joke.
Michelle K.Apr 27, 2024
I'd rate them lower if possible. The item arrived but wasn't my size, so I emailed asking for a return label. They offered to swap it for a different size which I accepted. That was 15 days ago and I'm still waiting for the label. Complete silence since then.
Crystal D.Apr 21, 2024
This company is disgusting. They ignore emails and when they do respond, they're rude. AVOID COMPLETELY. You can grab the same stuff on TikTok for ten bucks with way better quality. This site needs to be shut down for false marketing and appalling support.
Amanda G.Apr 11, 2024
Would give zero stars if possible. The product quality stinks and arrived damaged. Tried contacting them repeatedly through email, Instagram, and their phone number but nothing works. Phone rings to voicemail and zero replies. Avoid this business. Total scam.
Luxx Curves Review FAQ
How is Luxx Curves' rating calculated?
The 1.3 out of 5 rating is the average of all verified customer reviews on RetailCoupons.com. The rating distribution shows that 18 shoppers have submitted reviews, with the vast majority giving one star.
What are shoppers' main complaints about Luxx Curves?
Shoppers consistently report three critical issues: non-responsive customer service (unanswered emails, voicemail-only phone lines, and non-functional chat systems), late or failed deliveries (especially after paying for expedited shipping), and poor product quality (thin materials that do not perform as advertised). Return requests also go unanswered for extended periods.
Do shoppers recommend Luxx Curves?
Based on available reviews, the overwhelming majority of shoppers do not recommend this store. Reviews explicitly warn others to avoid the company, with shoppers expressing regret for not checking reviews before purchasing.
Are there any positive reviews of Luxx Curves?
A small fraction of reviews (6 percent) rate the store five stars, but these reviews do not appear in the recent review excerpts available. The vast majority of feedback is negative, with no recurring positive themes emerging from customer reports.
How can I write a review of Luxx Curves?
If you have purchased from Luxx Curves, you can submit a review on RetailCoupons.com by visiting the store page and following the review submission process. Share your honest experience regarding product quality, shipping, customer service, and returns to help other shoppers make informed decisions.