MacKenzie-Childs sells home décor and furnishings, including decorative carts, seasonal items, and tabletop accessories. This page shows what shoppers who purchased from mackenzie-childs.com say about their experience, including product quality, shipping, customer service, and returns.
MacKenzie-Childs Reviews
1.1
18 reviews
What Shoppers Say About MacKenzie-Childs
Created with AI, based on recent reviews
MacKenzie-Childs is rated 1.1 out of 5 by 18 shoppers, with the vast majority leaving one-star reviews. Shoppers consistently report severe customer service failures, including unresponsive support staff, refusal to help with damaged items, and difficulty reaching the company by phone. Multiple reviewers describe receiving damaged merchandise and encountering resistance when requesting refunds or replacements, with some claiming the company changed final sale policies mid-dispute.
While one reviewer noted that the products themselves are of good quality, this positive observation is vastly outweighed by complaints about the ordering and support experience. Common issues include long shipping times, items arriving damaged or discolored, unclear or changing return policies, and an overall lack of willingness to resolve problems. Shoppers advise caution about ordering directly from the company due to these persistent service issues.
Customer Reviews (18)
Sorted by: Most recentChristopher J.Mar 13, 2026
Don't order directly from them. I bought a cart that arrived damaged and they refused to replace it. I had to buy another one. They wouldn't pick it up or help with shipping such a big item. No help whatsoever. Be careful.
Susan V.Mar 2, 2026
Customer service wasn't willing to help with my issue. They just didn't care and now I'm not happy.
Nathan P.Jan 29, 2026
The items came looking nothing like the pictures - damaged with scuff marks and weird color streaks all over them. Five out of six pieces had problems. They said it wasn't defective and refused to refund, claiming final sale. But when I showed them it wasn't final sale, suddenly their website said it was. Then to add insult to injury, they dropped the price the day after my order arrived. I asked them to at least match the lower price since they wouldn't let me return anything and they basically told me to take a hike. Absolutely terrible customer service and I'm never buying from them again.
Rachel N.Jan 8, 2026
Got some items after the holidays. Shipping took forever and one thing arrived broken. Been trying to reach them for two days with no answer. Just a heads up if you're thinking about buying here.
Michael B.Dec 13, 2025
First time ordering from them and it was a nightmare. They sent me the wrong item so I tried calling to fix it. It's crazy that a company selling expensive products doesn't have a customer service phone line. After jumping through hoops to find a number, I got redirected to email. Finally got someone on the phone who promised to send a return label and the correct item. Neither happened. Now I'm stuck trying to reach someone again to sort this out.
Charles D.Nov 25, 2025
Their products are actually pretty good but the customer service is nowhere near the same level.
Margaret S.Nov 6, 2025
Terrible customer service. After spending thousands of dollars with them, I realized that their pricey products don't match the quality they're charging for. Items started falling apart almost right away. The table runners have glued fabric on the bottom that comes undone easily. Both topiary plants I bought basically fell to pieces. The potted flower keeps dropping because the pot base is too narrow to support the weight. The expensive mugs get so hot from the metal they use that you can't even hold them without burning yourself. Need I say more?
David K.May 16, 2025
Walked by this restaurant with my friend and it seemed okay at first, but turned out to be a total letdown. The food was burned, dry, and flavorless - we couldn't even eat it. The staff didn't seem to care about anything, especially not about doing their job. Management clearly has zero standards for what they're putting out. The pictures on their website don't match reality at all. This place has really gone downhill and I can't recommend it to anyone.
William T.Mar 3, 2025
Placed an order, got charged, supposed to get it Saturday. Then today they tried charging my card again for a completely different amount for something I never ordered or approved. Good thing I lock my card after every purchase or it would have gone through. This is totally shady business practice. Wish I'd looked at reviews first. Fingers crossed the actual order I did place shows up and it's not damaged.
Harrison F.Feb 24, 2025
I wish I could give zero stars or lower. I'm willing to share all the details of my experience with anyone who might care enough to help or warn others about this so-called company. Three separate terrible experiences with them and I'm done. Like everyone else here has said, there's no customer service - nobody actually wants to fix anything. Fool me once, shame on you. Fool me twice, shame on me. But if you go back a third time knowing it'll be awful again? That's just stupid. STAY AWAY FROM THIS PLACE!!!!
MacKenzie-Childs Review FAQ
What is MacKenzie-Childs rated on RetailCoupons.com?
MacKenzie-Childs is rated 1.1 out of 5 based on 18 shopper reviews. The overwhelming majority of reviews are one-star ratings citing customer service and damage issues.
What do shoppers praise about MacKenzie-Childs?
At least one shopper mentioned that the products themselves are of good quality. However, positive comments about the actual merchandise are rare in the available reviews, as most feedback focuses on negative service and shipping experiences.
What are the main complaints about MacKenzie-Childs?
The most common complaints involve unresponsive or unhelpful customer service, damaged items upon arrival, refusal to process refunds or replacements, unclear or changing return policies, long shipping delays, and difficulty reaching customer support by phone. Multiple shoppers report items arriving with visible defects that the company claimed were not defective.
Do shoppers recommend ordering from MacKenzie-Childs?
Based on the reviews, most shoppers advise caution or recommend avoiding direct orders from MacKenzie-Childs due to poor customer service experiences and difficulty resolving issues with damaged merchandise.
How can I write a review of MacKenzie-Childs on RetailCoupons.com?
If you have purchased from mackenzie-childs.com, you can share your experience by submitting a review on this page. Your honest feedback helps other shoppers make informed decisions and holds retailers accountable for their service and product quality.