Mantraband sells inspirational jewelry including necklaces and bracelets designed with positive messages and affirmations. This page offers ratings and reviews from real shoppers who have purchased from the company, helping you understand customer experiences with product quality, shipping, and customer service.
Mantraband Reviews
2.3
9 reviews
What Shoppers Say About Mantraband
Created with AI, based on recent reviews
Mantraband offers inspirational jewelry items like necklaces and bracelets, but shoppers report significant issues that overshadow the product appeal. The most consistent complaints center on extended shipping delays (ranging from three weeks to over a year), unexpected customs fees that arrive as surprises, and unresponsive customer service that fails to resolve problems. Several reviewers note that their orders were stuck in limbo for months with minimal communication, and the company's 30-day return window policy has left customers unable to get refunds for orders that were delayed well beyond that timeframe. A minority of satisfied customers praise the actual product quality, packaging, and design when items do arrive, but these positives are vastly outweighed by fulfillment and support failures.
The disconnect between Mantraband's brand messaging about positivity and inspiration versus their customer service experience appears to be a particular source of frustration for reviewers. Even customers who appreciated the products themselves express disappointment that the company does not live up to its values in how it treats customers. The core issues preventing recommendations are the unpredictable shipping timelines, hidden international fees, and lack of responsive support when problems occur.
Customer Reviews (9)
Sorted by: Most recentJennifer W.Oct 29, 2024
Really let down by the necklace I ordered. The pendant is way too small and the inspirational message on it is impossible to actually read.
Sarah M.Nov 29, 2023
Got the 'unbreakable' necklace for my birthday and couldn't be happier! Shipping to my country took about three weeks and I ended up paying some customs fees, but the actual product is fantastic. The design is really nice and everything came beautifully packaged in a velvet pouch.
Rachel K.May 4, 2023
Like a lot of other people, my order got stuck in customs and I got hit with a massive unexpected fee. I tried to return everything and get my money back, but ended up having to dispute the charge with my bank. Customer service wasn't helpful at all, and these hidden fees are a real problem.
Nicole P.Dec 24, 2022
Really disappointed. This is my second time ordering and it's definitely my last. I actually liked their products the first time around and appreciate what their brand represents. But their actual customer service doesn't live up to what they preach. I emailed about my order sitting around for way too long after I'd already paid the customs fees, and when someone finally got back to me, it was clear they didn't even read what I wrote. They just sent me a generic response about orders sometimes getting held by customs. The tracking shows my payment went through just fine. Getting that kind of lazy response was really disrespectful after I trusted them with my money. On top of everything else, they sent me a link to check duty fees and it didn't even work. They're all about empowerment and respect, but they can't even show basic respect to their customers.
Amanda R.Oct 23, 2022
My order sat for over a year. I sent multiple emails and was really patient, but then they told me the 30-day window for returns had passed and they wouldn't issue a refund. That's completely unacceptable.
Brittany L.Feb 10, 2022
Three months went by and still no bracelet. A company that talks about spreading positivity sure didn't make me feel positive about anything. Last month I got a message saying it was being packaged, but seriously, how long does it take to put something in an envelope?
David H.Nov 11, 2021
My package finally showed up weeks later than expected and the postman handed me an invoice for an extra 74 Euro in customs charges, and that was even on the items marked as free. Sure, it's probably buried in their terms somewhere that I'm responsible for this, but I've lived in my country for over two decades and can count on one hand the number of times I've had surprise import fees added to purchases. All of them from companies like this one. I double-checked their location beforehand and it didn't look like they were based overseas, but apparently that doesn't matter. The way they hide this information is pretty sneaky. I'm done shopping here and anywhere that pulls this kind of stuff.
Mantraband Review FAQ
What is the overall rating for Mantraband?
Mantraband is rated 2.3 out of 5 by 9 shoppers on RetailCoupons.com. The ratings are heavily polarized, with two-thirds of reviewers giving one star and one-third giving five stars, indicating very inconsistent customer experiences.
What do shoppers praise about Mantraband?
Customers who are satisfied with Mantraband commend the actual product quality, attractive design, inspirational messages, and beautiful presentation with velvet pouches. Those who receive their items appreciate the aesthetic appeal and craftsmanship of the jewelry itself.
What are the main complaints about Mantraband?
The primary complaints are extremely long shipping delays (ranging from weeks to over a year), unexpected customs fees for international orders, poor communication during delays, and unresponsive customer service. Reviewers also report that the company's strict 30-day return policy leaves customers unable to obtain refunds when orders arrive far too late.
Does Mantraband recommend shipping internationally?
Based on reviews, international shipping through Mantraband comes with significant risks. Orders can take three weeks or longer, and customers face unexpected customs fees that are not clearly disclosed upfront. Several reviewers experienced substantial delays and had to dispute charges with their banks.
Would shoppers recommend Mantraband?
Most recent reviewers would not recommend Mantraband due to shipping and customer service problems, despite acknowledging the appeal of the products themselves. Only a small portion of customers who received items promptly and without customs complications express satisfaction with their purchase.