Massage Warehouse sells massage therapy equipment, tables, supplies, and related wellness products. This page aggregates customer ratings and reviews to help you evaluate whether Massage Warehouse meets your shopping expectations. Read real feedback from past buyers about product quality, shipping, customer service, and the return process before making a purchase.
Massage Warehouse Reviews
2.2
16 reviews
What Shoppers Say About Massage Warehouse
Created with AI, based on recent reviews
Massage Warehouse receives polarized reviews, with shoppers split between praising product quality and reliable service versus criticizing shipping delays and inventory issues. Those satisfied with the company highlight durable, well-made products and responsive customer service, with one long-time massage therapy professional calling them the most dependable supplier in the industry. However, a significant portion of reviewers report frustrating problems: orders taking weeks longer than promised to ship, items listed as in stock arriving as backorders, unclear communication about delivery timelines, and a restrictive return policy that left at least one customer stuck with discolored sheets that did not match the selected color.
The recurring complaint centers on fulfillment reliability. Multiple shoppers describe ordering items marked as in stock only to receive notifications that products are backordered, leading to repeated delays and cancelled orders. Shipping speed is another sore point, with one reviewer waiting over a week with no shipment movement and another struggling through three failed delivery date estimates for a manufacturer-direct product. While product quality itself is rarely disputed, the overall experience is undermined by logistics problems and what customers perceive as poor communication about true availability and delivery expectations.
Customer Reviews (16)
Sorted by: Most recentChristopher B.Jan 3, 2026
Ordered several items from them and never had any problems. Everything showed up when it was supposed to and the service has been great.
Robert S.Aug 19, 2025
The products themselves are really good. But the shipping is incredibly slow. I ordered around the 10th and it's now the 19th and nothing has shipped yet. It's just one container of cream. They say they need to make it before they can send it out. It still hasn't even shipped.
Martin C.Jul 29, 2025
I've been doing massage therapy for about 30 years and have worked with tons of different suppliers and owned several massage tables. In my experience, this warehouse is the most dependable company out there. Their products are tough and really well made. They're fast with follow-up service and always helpful. Can't say enough good things about them. Been a customer for a few years now and just ordered recently. They consistently have good deals too.
Thomas H.Feb 23, 2025
I placed an order for an Oakworks massage table on January 5th. The manufacturer usually needs about 3 weeks for delivery, so the original estimate was January 31st. When that date passed I called. They gave me three different ship dates and none of them worked out. I finally called Oakworks myself to figure out what was going on since the warehouse kept blaming the manufacturer. Turns out the table didn't ship until I demanded the correct order details so I could deal with the manufacturer myself. My advice is to skip this place and buy straight from Oakworks.
Claire B.Dec 7, 2024
Be really careful about what color you pick if you're getting sheets from them. My sheets came in looking much more yellow than the natural color I selected. I thought maybe it was just lighting at first, but even after washing them in the laundry they're definitely yellow and they clash with everything. The company won't let me return them and I'm stuck with 7 sets. Really disappointing. Also massage table sheets are pretty small to begin with, so getting regular size twin sheets would be better if you're working with bigger clients.
Angela P.Jun 17, 2024
Every single time I order something listed as in stock, I get an email saying it's actually backordered. The delivery gets pushed back or the order gets cancelled. It's really annoying and this will be my last purchase with them. Does anyone have other suppliers they'd recommend?
Sharon D.Jan 10, 2024
This experience was unacceptable. I needed to buy a replacement pedal for my electric massage table that I'd purchased from them before, but the price had tripled in about a year and a half. They told me it was an Oakworks product and suggested I call the manufacturer directly. Oakworks wouldn't budge on pricing and had expensive shipping. I had to buy it from here and they agreed to give me a one-time 20% discount. After 10 business days with no shipping update, I called and found out that the manufacturer had requested a serial number the day after my order but nobody passed that information along so nothing had been shipped. A manager apologized, called Oakworks, said my order was released, and promised overnight shipping on 1/8/24. I got a ship confirmation on 1/9/24 saying it wasn't overnight. Thirteen business days went by with no shipment and my table has been unusable. Left a message for that manager on 1/10/24 and I'm still waiting for her to call back.
David J.Jul 5, 2023
Ordered a table heater and wasn't happy with how the auto shut-off was preset, so I decided to return it. The heater cost more than similar ones available on other sites, plus they charged me shipping when I bought it. When I sent it back within 30 days, I had to pay shipping again. For a $60 item I ended up paying $30 in shipping fees, and they didn't even refund the tax. Not worth it and I won't be buying from them anymore.
Marcus W.Sep 27, 2022
I paid extra to get faster shipping but it took nearly two weeks to arrive. A couple days before delivery, I reached out to customer service asking for a refund or to cancel, and they never responded. Their customer service is basically nonexistent and I wish I'd read reviews before giving them my money.
Rachel M.Jul 19, 2022
Happy with my order and the company's support team. The chat feature works better for me than calling their customer service line. One thing that slows things down is shipping time - sometimes it takes close to a week before your order actually goes out. Also, the order tracking on their site isn't always current. My product arrived but the website was still showing it as being processed.
Massage Warehouse Review FAQ
What is Massage Warehouse's average rating?
Massage Warehouse is rated 2.2 out of 5 based on 16 customer reviews collected by RetailCoupons.com. The rating distribution is heavily skewed, with half of reviews being one star and about a fifth being five stars, indicating a divided customer experience.
What do shoppers praise about Massage Warehouse?
Satisfied customers consistently highlight the quality and durability of products, describing equipment and supplies as well-made and tough. Several reviewers also commend the company's customer service responsiveness and follow-up, with one experienced professional calling them the most dependable supplier in the industry.
What are the most common complaints about Massage Warehouse?
The most frequent complaint involves shipping delays and fulfillment problems. Customers report orders listed as in stock being marked as backordered after purchase, leading to postponed delivery dates or cancelled orders. Several reviewers also experienced significantly slower shipping than promised, and at least one customer encountered issues with product color accuracy and an inflexible return policy.
Do customers recommend shopping at Massage Warehouse?
Recommendations are mixed. While some loyal, satisfied customers praise the company highly, others explicitly state they will not shop there again due to repeated backorder issues and slow shipping. The polarized rating distribution suggests shoppers should carefully evaluate whether logistics reliability is important to their purchase decision.
How can I write a review for Massage Warehouse on RetailCoupons.com?
To share your own experience with Massage Warehouse, visit the store page on RetailCoupons.com and submit a review with a star rating and written feedback. Your honest assessment helps other shoppers make informed purchasing decisions and provides the company with valuable customer insights.