Massage Warehouse sells massage therapy equipment, tables, supplies, and related wellness products. This page aggregates customer ratings and reviews to help you evaluate whether Massage Warehouse meets your shopping expectations. Read real feedback from past buyers about product quality, shipping, customer service, and the return process before making a purchase.
Massage Warehouse Reviews
2.2
16 reviews
What Shoppers Say About Massage Warehouse
Created with AI, based on recent reviews
Massage Warehouse receives polarized reviews, with shoppers split between praising product quality and reliable service versus criticizing shipping delays and inventory issues. Those satisfied with the company highlight durable, well-made products and responsive customer service, with one long-time massage therapy professional calling them the most dependable supplier in the industry. However, a significant portion of reviewers report frustrating problems: orders taking weeks longer than promised to ship, items listed as in stock arriving as backorders, unclear communication about delivery timelines, and a restrictive return policy that left at least one customer stuck with discolored sheets that did not match the selected color.
The recurring complaint centers on fulfillment reliability. Multiple shoppers describe ordering items marked as in stock only to receive notifications that products are backordered, leading to repeated delays and cancelled orders. Shipping speed is another sore point, with one reviewer waiting over a week with no shipment movement and another struggling through three failed delivery date estimates for a manufacturer-direct product. While product quality itself is rarely disputed, the overall experience is undermined by logistics problems and what customers perceive as poor communication about true availability and delivery expectations.
Customer Reviews (16)
Sorted by: Most recentJennifer L.Nov 15, 2021
Really disappointed with how the customer service team handled my situation. I asked if I could refuse delivery of an order and was told they'd look into it and get back to me. That never happened. I ended up having to pay shipping both ways to return something they couldn't intercept. Been a loyal customer since the beginning but they don't seem to care about keeping my business. Management seems indifferent about whether I shop there or not. Unfortunately this isn't my first issue with them.
Lisa F.Nov 13, 2021
I understand there are shipping and staffing issues going on, but my last ordering experience was so frustrating I won't be shopping there again. Placed an order 15 days ago and reached out multiple times over the past week asking when it would ship. Got no answers. When I call, I'm stuck on hold and after 20 minutes I give up. Sent several emails to two different addresses trying to figure out what's happening. Two emails were actually asking to cancel since I had to find another vendor because I couldn't wait around forever. I need this product for my business so even just an update would have helped me plan. This morning I finally got a shipping notice. On top of everything, they keep spamming me with emails even though I've unsubscribed multiple times. Won't be using this vendor again.
Linda T.Jul 24, 2020
Ordered four brown sugar scrubs and one arrived damaged with liquid leaking throughout the packaging. The container was mostly empty when it got here. I sent their customer service team emails with photos but haven't received any response. Don't really expect to hear back at this point. Only order from them if you find significantly better pricing elsewhere. The way they package things for shipping is really concerning.
Amanda K.May 13, 2020
Had a really bad experience with this company. I ordered two items that work together but the prices were way too high. To make matters worse, they only told me after half my shipment went out that the other half was backordered. When I tried to send back the bottles that arrived, I had to cover the return shipping costs myself. I'm done with them for good. There are plenty of other options that don't cost as much.
George T.Apr 14, 2019
I've been buying from this company for 13 years and have never had any issues.
Stephanie M.Mar 29, 2019
Their return process is way too complicated and honestly feels like a scam. You have to call to get authorization and for some items they need to contact the manufacturer to approve the return. I ordered covers for bolsters I bought from them but the ones I got were the wrong size. The person on the phone said he'd call me back but nobody did. Called two more times and got the same runaround. Tried emailing and got nothing. The part of my order I was actually approved to return I'm still waiting on the refund for and it's been three weeks.
Massage Warehouse Review FAQ
What is Massage Warehouse's average rating?
Massage Warehouse is rated 2.2 out of 5 based on 16 customer reviews collected by RetailCoupons.com. The rating distribution is heavily skewed, with half of reviews being one star and about a fifth being five stars, indicating a divided customer experience.
What do shoppers praise about Massage Warehouse?
Satisfied customers consistently highlight the quality and durability of products, describing equipment and supplies as well-made and tough. Several reviewers also commend the company's customer service responsiveness and follow-up, with one experienced professional calling them the most dependable supplier in the industry.
What are the most common complaints about Massage Warehouse?
The most frequent complaint involves shipping delays and fulfillment problems. Customers report orders listed as in stock being marked as backordered after purchase, leading to postponed delivery dates or cancelled orders. Several reviewers also experienced significantly slower shipping than promised, and at least one customer encountered issues with product color accuracy and an inflexible return policy.
Do customers recommend shopping at Massage Warehouse?
Recommendations are mixed. While some loyal, satisfied customers praise the company highly, others explicitly state they will not shop there again due to repeated backorder issues and slow shipping. The polarized rating distribution suggests shoppers should carefully evaluate whether logistics reliability is important to their purchase decision.
How can I write a review for Massage Warehouse on RetailCoupons.com?
To share your own experience with Massage Warehouse, visit the store page on RetailCoupons.com and submit a review with a star rating and written feedback. Your honest assessment helps other shoppers make informed purchasing decisions and provides the company with valuable customer insights.