MDHearingAid sells hearing aids and related accessories, primarily the NEO XS model, marketed toward consumers seeking affordable hearing solutions. This page aggregates customer ratings and reviews to help shoppers understand real experiences with the company's products, customer service, and return policies. RetailCoupons.com provides this unbiased summary to inform your purchasing decision.
MDHearingAid Reviews
2.3
15 reviews
What Shoppers Say About MDHearingAid
Created with AI, based on recent reviews
MDHearingAid receives sharply divided feedback, with 15 shoppers rating the store 2.3 out of 5. Positive reviewers praise the ordering process, fast delivery, and product features like the NEO XS hearing aid's compact charging case and customizable programs. These satisfied customers report helpful instructions and support, with some noting reasonable return postage costs. However, the majority of reviewers report serious concerns: unresponsive customer service with unanswered emails, lack of follow-up on promised support items like the Worry-Free Ship Kit, and equipment reliability issues including units cutting out and chargers requiring multiple replacements. Several reviewers also raise concerns about the company's advertising practices in paid subscription magazines targeting older adults.
The stark divide between five-star and one-star reviews suggests inconsistent experiences, with product quality and customer service responsiveness being the primary pain points for dissatisfied customers. While some shoppers report smooth transactions and functional hearing aids, others encountered repeated equipment failures and communication breakdowns during the return process. These recurring complaints about customer service responsiveness and product durability appear central to the store's lower overall rating.
Customer Reviews (15)
Sorted by: Most recentVincent P.Mar 2, 2023
The inside the ear models showed up broken straight from the factory and I called right away. Nobody answered, and though they put me in a call queue, I never got a callback. I tried reaching them over the next week with five different calls and five emails during business days and got zero response. They told me that even with defective products I'd need to pay to ship them back if they weren't replacing them. Why would I send back money for another broken item? That doesn't make sense. Do yourself a favor and shop at a physical store instead of dealing with this online hassle.
William D.Jan 26, 2023
When my previous hearing aids cost me $5000 and quit working, I decided to try these instead. Got the rechargeable version and I really love them. The sound quality is just as good, maybe even better, than what I had before. They're super simple to use and I didn't have to deal with going anywhere to pick them up.
Sarah M.Sep 1, 2021
Don't trust their advertising. My mother ordered a pair of these hearing aids and they just didn't work for her. Whenever I reached out to let them know there was an issue, all I got back were user manuals and operating guides. Getting a refund turned into a nightmare. On top of everything, they were charging my elderly mom a monthly fee without clear disclosure. When I called to complain that this felt unfair to a senior, the rep literally said goodbye and hung up on me. In the end, we got back $10.38 in credits for over $100 in charges they'd collected. The hearing aids themselves? Still useless and got nothing refunded. The product quality is disappointing and the customer service is even worse.
Michael B.Nov 16, 2020
Skip this company. I was dealing with health problems when the hearing aids showed up, so I couldn't do their fitting right away. Once I recovered and put them in, I realized they weren't helping me much. The coordinator insisted I had to wear them for 21 days before returning. After the 21 days, I still wasn't satisfied. Then they told me I was past the 45-day window mentioned in fine print and couldn't return them. Their sneaky policy cost me almost $1500. Go somewhere else like AmericaHears where you'll get better aids at similar or lower prices.
Patricia K.Jan 31, 2020
Paid $999.99 for a set of their core hearing aids. The company promised compatibility with my Android device, but it flat out didn't work. They also said return shipping would be covered, but that wasn't true either. I ended up paying for shipping, tracking, and insurance on my own. The actual sound quality of the hearing aids was really good, but the Android compatibility issue was a dealbreaker. When they processed my refund, they only returned the hearing aid cost and didn't cover my return shipping fees.
MDHearingAid Review FAQ
What is MDHearingAid's average rating?
MDHearingAid is rated 2.3 out of 5 based on 15 customer reviews. The rating distribution shows 60 percent one-star reviews, 27 percent five-star reviews, 7 percent two-star reviews, and 7 percent four-star reviews, indicating polarized customer experiences.
What do satisfied customers praise about MDHearingAid?
Positive reviewers consistently mention straightforward ordering, fast delivery, and helpful instructions and support. Customers also highlight the NEO XS hearing aid's engineering, compact charging case with fast charging, good fit with adjustable options, and multiple preset programs for different environments (quiet rooms, noisy restaurants) plus volume adjustments.
What are the main complaints about MDHearingAid?
The most frequent complaints involve unresponsive customer service, including unanswered emails and lack of follow-up on promised items like the Worry-Free Ship Kit during returns. Several reviewers report equipment reliability problems such as hearing aids cutting out and chargers requiring replacement. Some customers also express concerns about the company's advertising in paid subscription magazines targeted at older adults.
Do customers recommend MDHearingAid?
Recommendations are divided. Satisfied customers who had successful experiences endorse the product and service, but the majority of reviewers with reliability or communication issues cannot recommend the company. The polarized ratings suggest MDHearingAid works well for some but not others.
What should I know about returns and customer service?
Customers report that return postage costs are reasonable, and some staff members are described as nice to work with. However, multiple reviewers experienced communication issues, including unanswered support questions and delayed or missing information about return processes. If you need to return items, follow up directly rather than relying on promised support materials.