Merchology specializes in branded merchandise and promotional products for businesses and organizations. This page aggregates ratings and reviews from customers to help you understand what to expect from their ordering process, product quality, and customer service.
Merchology Reviews
2.9
21 reviews
What Shoppers Say About Merchology
Created with AI, based on recent reviews
Merchology receives sharply divided feedback, with shoppers split between those praising quick delivery and responsive customer service and those reporting serious communication failures. Positive reviewers highlight fast shipping, accurate products, and attentive support staff who go the extra mile to resolve issues like shipping errors. However, a substantial portion of customers report being unable to reach account managers or support representatives, experiencing extended delays on mock-ups and sample orders (some waiting months despite promised 5 to 7 day turnaround), encountering unclear or changing fees, and receiving lower-quality branded merchandise than expected.
The consistency of complaints about customer service accessibility and responsiveness suggests these issues are systemic rather than isolated incidents. Shoppers who do connect with Merchology report satisfaction with actual product quality and speed, but the barrier to getting service in the first place remains a significant pain point. The company appears to deliver well once an order is confirmed, but the pre-purchase and communication phases are where most negative experiences occur.
Customer Reviews (21)
Sorted by: Most recentAngela N.Jan 23, 2024
Everything arrived quickly and exactly as described. I really want to give a big thanks to our customer service rep. When I needed something delivered the next day and it accidentally got a ground shipping label, she immediately called the warehouse to confirm it hadn't shipped yet. She fixed the shipping right away and I got my item in time. Fantastic work!
Patricia H.Nov 8, 2022
The actual products are fantastic, but the customer service is absolutely awful. I've used them three years in a row for our annual company retreat. While the merchandise itself has always been solid, this year's experience was terrible because the assigned account manager won't return calls or emails.
Lauren S.Oct 24, 2022
They don't seem interested in getting orders. I requested a mock-up before committing to anything. They said they'd get it back to me in 24 to 48 hours. A week later, no response. I opened a chat and they said the person handling it was out. I asked if someone else could take over. When that rep came back, he didn't address the mock-up at all, just asked how many hats I wanted. Two weeks after that, still nothing. Today I chatted with another rep who said it needed to go to a manager, but everyone was at lunch and would get back to me. I'm still waiting for a mock-up of a hat with a company name and logo on it.
Daniel H.Oct 12, 2022
Terrible communication throughout. I placed an order for my Physician Assistant class and it was rough from start to finish due to poor communication, shady fees that changed, and low quality products. The 'Patagonia' quarter-zip fleece was the cheapest material imaginable with their logo slapped on it, and it didn't even have pockets.
Ryan F.Aug 12, 2022
This company is basically unavailable. Nobody picks up the phone, nobody responds to emails, and voicemails go ignored. Don't buy anything from them online.
Sarah M.Aug 4, 2022
Don't bother with this company! I ordered sample shirts and waited almost three months for delivery. During that time, customer support said they weren't sure where my order was but assured me it would arrive soon. The website promised samples would ship within 5-7 business days, but mine took 2.5 months! When I finally tried to place a full order, I was told the style had been discontinued and was no longer available. This wasn't mentioned anywhere on the website or during checkout for the samples. Their customer service was absolutely unhelpful and didn't seem to care about the massive delay or the fact they were selling samples of discontinued products.
Marcus R.Jun 1, 2022
This business is a disaster. It seems like each person you work with has no memory of previous conversations and you have to start from scratch with every new message. They have very little stock available and it took over two and a half weeks just to get someone from sales to respond about a repeat order. It was an absolute nightmare.
Steven W.Feb 10, 2022
I'd give them zero stars if I could. I spent $4,000 on merchandise and the website said delivery would be 6 weeks out. Then they hit me with an extra $1,000 charge for stitching work. Now 12 weeks have gone by and they don't even have the items in stock, let alone begun working on my order. Their support team is terrible. Just avoid them completely.
David K.Nov 27, 2021
I bought a sample jacket for $172 to test before ordering more. Here's what went wrong: I got an order confirmation, but three weeks passed with no shipping notification. When I asked what was going on, nobody got back to me. I tried again and still got nothing. Yesterday I finally received the jacket, and honestly it's great quality in the right size and style. But Merchology really needs to improve how they talk to customers. I felt completely ignored the whole time.
Merchology Review FAQ
How is Merchology's rating calculated?
The 2.9 out of 5 rating is an average of all 21 customer reviews submitted to RetailCoupons.com. The rating distribution shows that 48 percent gave one star, 43 percent gave five stars, and the remaining reviews were spread across two, three, and four stars, resulting in the polarized overall score.
What do shoppers praise most about Merchology?
Customers who rated Merchology highly consistently mention fast shipping, accurate order fulfillment, and responsive customer service representatives. Several reviewers specifically noted that support staff went above and beyond to resolve issues, such as redirecting misshipped orders to ensure on-time delivery.
What are the main complaints about Merchology?
The most frequent complaints center on customer service accessibility and communication. Shoppers report difficulty reaching account managers, unresponsive emails and phone lines, ignored voicemails, and delays on mock-ups and sample orders that can extend months beyond stated timelines. Additional concerns include unclear or changing fees and perceived quality issues with branded merchandise.
Do shoppers recommend ordering from Merchology?
Recommendations depend heavily on your situation. Five-star reviewers indicate the company delivers on product quality and speed once you place an order. However, one-star and two-star reviewers explicitly warn against ordering, citing the difficulty of reaching customer support as a dealbreaker, especially for those needing pre-purchase assistance or mock-ups.
How can I write a review for Merchology on RetailCoupons.com?
After making a purchase from Merchology, you can submit a rating and written review on RetailCoupons.com to share your experience with other shoppers. Reviews help shoppers make informed decisions and provide feedback to retailers about what is working and where improvements are needed.