Monro Muffler Brake, Inc. operates automotive repair shops offering muffler, brake, tire, and general maintenance services. This page aggregates customer reviews and ratings for the chain to help shoppers understand service quality, pricing, and reliability based on recent visitor feedback.
Monro Muffler Brake, Inc. Reviews
2.0
13 reviews
What Shoppers Say About Monro Muffler Brake, Inc.
Created with AI, based on recent reviews
Monro Muffler Brake has a deeply divided customer base, with ratings clustered at opposite extremes. Shoppers who had positive experiences praise individual staff members by name for going above and beyond, including emergency tire assistance on weekends and quick, helpful service on repair work. However, the majority of reviewers report serious concerns about pricing that they describe as significantly higher than competitors, customer service issues including long hold times and difficulty reaching managers, and troubling practices such as alleged retaliation after complaints. Some customers also experienced inventory problems and difficulty redeeming advertised promotions.
The polarized feedback suggests that service quality varies substantially by location and individual employee, with some Monro locations delivering exceptional customer care while others leave shoppers feeling overcharged and poorly treated. Concerns about pricing transparency, complaint handling, and company-level customer service appear in multiple reviews and represent the primary barriers to recommendation for many customers.
Customer Reviews (13)
Sorted by: Most recentLeonard F.Apr 26, 2023
My experience at the Wexford location was terrible. They did an inspection on my wife's 2016 Hyundai Tucson, which has just 39,000 miles. They tried to pressure her into replacing the front brake pads even though we'd replaced them only a year ago. She was told either new pads or no sticker. I called to ask about pricing for two front pads plus labor and they offered three options: Silver at $139 with no warranty, Gold at $199 with a one year warranty, or Platinum at $239 with a lifetime warranty. I told them to go with the Silver package. Two minutes later the manager called back questioning whether I understood there was no warranty. I said yes and confirmed Silver. Then he said they couldn't stock the low quality pads in the Silver package and would only keep the Platinum pads in stock. Silver and Gold would have to be ordered, meaning the inspection would fail until we upgraded to Platinum. Basically they're forcing customers into their most expensive option by claiming they can't keep the cheaper options available.
Brandon T.Mar 9, 2023
Had a great experience at the Saugerties location. The mechanics did excellent work and the customer service was fantastic. I'd definitely recommend this shop to anyone needing auto repair work done.
David M.Aug 20, 2021
Had to get brake work done at a local Monro because my brakes were grinding and other shops were booked up. They said they'd need until Saturday to finish, which was fine since I had somewhere to be. When I picked up the car on Sunday, they'd charged me almost $135 for a brake fluid exchange that I never asked for or approved. The manager told me it would help the system and extend the warranty, but there was absolutely no reason to do that work on my 2018 Equinox. I'm frustrated about being charged for services I didn't authorize and won't be returning to Monro.
Monro Muffler Brake, Inc. Review FAQ
What is Monro Muffler Brake's average rating on RetailCoupons.com?
Monro Muffler Brake is rated 2.0 out of 5 based on 13 customer reviews. The ratings are highly polarized, with 69 percent one-star reviews and 23 percent five-star reviews, indicating substantially different experiences across locations.
What do shoppers praise about Monro?
Customers with positive experiences highlight individual staff members who provide exceptional service, including emergency roadside assistance and willingness to work outside standard hours. Reviewers also mention quick turnaround on repairs and friendly, respectful staff interactions at certain locations.
What are the main complaints about Monro?
The most frequent complaints concern pricing that shoppers describe as significantly higher than online retailers and competitors (parts marked up 50 to 100 percent or more, with substantial labor charges), customer service difficulties including long hold times and trouble reaching managers, inventory issues preventing customers from getting advertised tire selections, and difficulty redeeming promotions as described.
Do shoppers recommend Monro Muffler Brake?
Recommendation depends heavily on location and circumstance. Shoppers who received personalized attention from specific staff members strongly recommend their experience, while customers focused on pricing and corporate interactions advise against the shop and suggest seeking quotes from competitors and online retailers first.
How can I write a review for Monro on RetailCoupons.com?
Shoppers can submit reviews on RetailCoupons.com by visiting the Monro Muffler Brake store page and using the review submission form. Include specific details about your service experience, pricing, staff interactions, and whether you would recommend the location to help other shoppers make informed decisions.