Murray’s Cheese Reviews

My grandchildren sent me a gift subscription to their cheese club. One wheel arrived in its original shipping wrap and I kept it in the fridge. After four weeks, it was completely moldy. I emailed Murray's about it but only got back generic template responses. I'm really disappointed and won't be ordering from them again.

Bought Marcona Almonds and they tasted rancid right away. The container didn't have any expiration date listed anywhere. For the price, this was a real disappointment. I had to throw them away immediately.

I've been a loyal customer of Murray's Cheese for nearly a decade, and I regularly order their gift packages for my clients. This December, I placed my usual early order for December 23rd delivery to ensure maximum freshness for my client's Christmas Eve gathering. The package never showed up. By December 26th, it still hadn't arrived. When I reached out, Murray's blamed the shipping carrier, even though other gifts I sent made it to their destinations without issue. They claimed their cooling packs work for 72 hours and said they can't predict shipping delays, but maybe shipping earlier would actually guarantee on-time arrival. My client had to scramble on Christmas Eve to find replacement appetizers, which definitely won't reflect well on me in his eyes. To make matters worse, there's no real way to follow up through their website or phone line since nobody seems to be monitoring either option.

Ordered a wheel of Tete de moine on December 11th. Got an email on the 16th saying it was shipping soon. By December 22nd I still didn't have it, so I asked what was going on. Their response on the 23rd? An impersonal email saying the item was out of stock. I had guests coming the next day and now I'm stuck without it. The company should have notified me right away when they realized the problem and offered some kind of solution instead of just letting me down.

Do yourself a favor and skip this company. I'm out $64 that went completely to waste. I ordered Nueskes bacon and they said there was a delay. They sent a replacement, but it wasn't what I originally ordered. When the bacon arrived, it had a terrible smell and taste. When I asked for help, they wanted pictures and receipts like I was making it up. They didn't offer a replacement, didn't apologize, and offered no compensation whatsoever. Just stay away.

Murray's has a great reputation as one of the top cheese retailers around, but their website is absolutely terrible. I've ordered from them six times and ran into issues each time. Just yesterday I spent an hour trying to place a single order and eventually gave up. It's frustrating because the product quality is solid, but the shopping experience is a nightmare.

We spent $150 on cheese for a Thanksgiving gathering and ordered it well ahead of time with payment for Tuesday delivery. Murray's didn't even send out the order. When I called Tuesday to ask why the tracking information wasn't active, they basically told me it was my fault for not calling sooner, and now it was too late to fulfill it. That's unacceptable. I won't be ordering from them anymore because they're just not dependable.

Here's the thing about leaving a critical review on their site: they just don't post it. That's a convenient way to keep those ratings artificially high, but it defeats the whole purpose of reviews, which is to help people make informed decisions. They emailed me saying I should've picked a different cheese, but they refused to actually publish my review where others could see it. Look, I appreciate bold cheeses, but this one was bad in the wrong way. Like the kind of bad where you know you'll regret eating it later. Honestly, about a third of what I've received over time has been approaching its expiration date, though still technically okay. But I'm done now.