AAA – American Automobile Association Reviews

AAA has turned into an aggressive telemarketing operation. Since I signed up for their basic membership, I've been bombarded with spam. Once they have your information, they won't stop. Every week there's mail marked with urgent language and red letters like "Signature Required," and the envelopes don't even say AAA or insurance on them. That's obviously intentional. The absolute worst part is AAA Insurance. I've complained to them countless times to remove me from their list, but the mail keeps coming. I'm convinced they're selling your data to other companies who spam you too. Skip AAA entirely. Plus, the basic membership doesn't give you much anyway. It's just a bait and switch to get you to upgrade. I've found better towing options that cost less.

Watch out for AAA and their adjuster. I've got two home claims in Michigan handled by the same person. The first one went through but here's what's strange: they paid in installments, which I'd never seen before. Then they said the work took too long and was finished past their timeline. Now I'm missing almost $2000 from that claim. The second one got rejected right away without reviewing all the information. The adjuster told me my wife and I were lying and shut it down. When my wife tried talking to them on the phone about it, they raised their voice and was pretty rude, which really upset her. She didn't feel comfortable dealing with them after that. I asked for someone else to handle it and got assigned to another person. After I sent emails laying out my concerns, this person backed up the first adjuster within two days. No serious review happened there. I'm filing a complaint with the state.

If you want to throw away money and deal with terrible support, AAA is your place. I've been stuck with this nightmare for over a year. They didn't book an airline ticket that my girlfriend and I both specifically asked them to purchase. We called the agent repeatedly and emailed back and forth but got nowhere. We found out what happened the following week, and by then plane tickets had jumped over $1,500 from what we'd originally requested. I sent at least three letters to their CEO after they also tried to auto-renew my membership without permission and got the runaround again. While all this was going on, their membership department called the house more than ten times during business hours. I've also gotten over ten pieces of junk mail pushing renewals and life insurance. I've filed two complaints with the Better Business Bureau and they won't connect me with anyone at the top. Total disaster of a company.

Be cautious if you're using AAA to transfer vehicle titles. This has happened to me twice now. They either skip paperwork or don't have me sign things correctly. You don't realize there's an issue until you try to renew your registration and they tell you it's not complete and you can't register. Meanwhile, I have the paperwork they gave me with the previous tags. AAA refuses to own up to any of it and acts like I'm the problem and they can't assist. Then I'm stuck going to the DMV to sort out something AAA caused. The DMV told me this happens regularly with people who shouldn't be handling their paperwork. Look, mistakes happen, but real companies take accountability. I'm canceling all my memberships, including my business ones. My son just turned 18 and after witnessing this mess, he told me he'd never go back there either. I guess we're starting a family tradition of staying away.

AAA won't even return my calls. I paid $190 for a tow that AAA Plus with towing coverage was supposed to provide. They left me stranded in sweltering South Florida heat for eight hours in the middle of the day. I'm 69 and diabetic, so this was a real problem. When I reached out, they didn't help at all. I ended up calling an independent tow company and they showed up in fifteen minutes. Now I'm supposed to get reimbursed but nobody picks up. I've been on hold for hours trying to reach someone about this.

You're basically on your own with AAA. I've been signed up since 2007 and I'm not renewing. Everything goes through an automated system. One day I waited around for a wrecker that never showed up. That's when I switched over to Good Sam Club instead.