MyPatriotSupply sells freeze-dried and long-term survival food kits and emergency preparedness products. This page aggregates verified customer reviews to help you understand what shoppers experience when ordering from the company, including feedback on delivery, packaging, food quality, pricing, and customer service.
MyPatriotSupply Reviews
3.2
17 reviews
What Shoppers Say About MyPatriotSupply
Created with AI, based on recent reviews
MyPatriotSupply has a polarized customer base. Long-term customers praise the company for consistent quality, reliable and fast delivery (sometimes within 27 hours), solid packaging, and products that taste good. These repeat buyers cite a decade or more of trouble-free purchases. However, newer or one-time customers report significant issues: damaged items arriving with unhelpful return policies that have strict 30-day windows, unexplained unauthorized orders placed on accounts, pricing that shoppers say is substantially higher than competitors for the same survival food kits, and ingredient concerns regarding bioengineered items not clearly disclosed upfront.
The core complaint pattern suggests problems with order management, account security, customer service responsiveness, and value proposition. Return policies appear inflexible even for legitimate damage claims. While packaging and delivery speed are consistently praised, these strengths are undermined by concerns about pricing transparency, ingredient labeling, and the company's willingness to help when problems occur. Shoppers report difficulty reaching customer support despite advertised 24/7 availability.
Customer Reviews (17)
Sorted by: Most recentBrandon L.Nov 19, 2023
Watch out - this company filters out negative reviews on their own site. That's why you see 4.8 stars on their website but only 3.9 stars on Google and 2.2 on other review platforms. I submitted a 1 star review back in November for a product that wasn't working right, and it never appeared on their site.
Kevin W.Dec 29, 2022
This was my first order with them and I found a problem. Two of the food containers inside the plastic bin had come open. One was sitting on top of the other, and the top one had a pretty big tear in the package. I'm not sure how they missed that before they sent it out.
Rebecca E.Jun 3, 2022
Really straightforward to place my order. I bought the 3 month food supply and applied a discount code I had. My package was at my door in about 7 days. Planning to order again soon since the 3 month supply is really just enough for one person, and we have two, which brings us to about 6 weeks of food for both of us.
Jennifer T.Jun 3, 2022
Ordering was simple and fast. I grabbed the 3 month food supply and used a discount code I found. My package showed up at my door within a week. I'm definitely ordering again because the 3 month supply really only covers one person, and we have two in our household so we're really looking at about 6 weeks of food total.
Tyler H.Apr 28, 2022
I got sent the wrong item but their support team responded right away and got me the right product shipped out free of charge. They even let me keep the thing they sent by mistake. Can't ask for better customer service than that.
Vincent C.Apr 28, 2022
I received the wrong item by accident but their customer support team fixed it super fast and sent me the correct thing at no charge. I even got to keep the wrong item. That's solid customer service right there.
MyPatriotSupply Review FAQ
What is MyPatriotSupply's average rating on RetailCoupons.com?
MyPatriotSupply is rated 3.2 out of 5 based on 17 customer reviews. The ratings are sharply divided: 47 percent give 5 stars, while 35 percent give 1 star, indicating a polarized customer experience.
What do customers praise most about MyPatriotSupply?
Loyal, long-term customers consistently highlight fast delivery (sometimes within 27 hours even to rural areas), excellent protective packaging, reliable quality, and good taste in the food products. Repeat buyers report trouble-free experiences spanning a decade or more.
What are the main complaints about MyPatriotSupply?
Common issues include: damaged items arriving with inflexible 30-day return windows and unhelpful customer service when issues occur, unexplained unauthorized orders on customer accounts, pricing significantly higher than competitors for identical or similar kits, bioengineered ingredients not clearly disclosed before purchase, and difficulty reaching customer support despite claims of 24/7 availability.
Are MyPatriotSupply's prices competitive?
Multiple reviewers report that MyPatriotSupply's pricing is substantially higher than other retailers selling similar survival food kits. One customer noted a kit priced at $117 in 2019 is now marked at $197, and stated the contents (bulk rice, pasta, and other inexpensive staples) are worth considerably less than the advertised price.
How does MyPatriotSupply handle returns and damaged orders?
The company enforces a strict 30-day return window. Customers who do not report damage or defects within this period report being denied refunds or replacement, even when the company is responsible for the damage. This policy has frustrated shoppers who did not immediately open and inspect shipments.
Looking for MyPatriotSupply coupons?
View MyPatriotSupply Coupons
3 active codes right now. Save before you check out.