NeilMed Pharmaceuticals Inc manufactures health and wellness products including sinus rinses, saline solutions, and related nasal care items. This page aggregates customer reviews and ratings from RetailCoupons.com to help shoppers understand real experiences with NeilMed's products and direct ordering through their website.
NeilMed Pharmaceuticals Inc Reviews
2.3
15 reviews
What Shoppers Say About NeilMed Pharmaceuticals Inc
Created with AI, based on recent reviews
NeilMed Pharmaceuticals has a sharply divided customer base, with ratings heavily concentrated at the extremes. Satisfied customers praise the product quality itself, noting that items like SuaveAir deliver fast results and perform well compared to competing brands, with some reviewers highlighting how gentle the formulations are on skin. However, the majority of reviewers report serious issues with the company's operations and customer service. Common complaints center on misleading marketing practices (particularly around promotional bottle offers that require lengthy sign-up processes and 45-day wait times), long shipping delays, out-of-stock inventory despite charged payments, unresponsive customer support when contacting the company directly, and at least one documented product recall involving bacterial contamination with poor communication from the company.
The gap between product satisfaction and overall experience suggests that while NeilMed's formulations may be effective, customers encounter significant friction with fulfillment, transparency, and support. Multiple reviewers express frustration with unclear promotional terms, lack of responsiveness during issues, and the disconnect between product packaging imagery and actual included items. These operational challenges appear to drive the overwhelmingly negative rating despite positive feedback about the products themselves.
Customer Reviews (15)
Sorted by: Most recentAngela P.Dec 15, 2020
I tell everyone with sinus issues to try SinusRinse. I use it a lot, particularly when winter hits, and it really helps my sinuses feel better.
Rachel B.Jul 31, 2020
Pretty sure they operate out of California somewhere. Called them up and got transferred to two different reps, and neither one was easy to understand. The second call I just couldn't follow what they were saying so I hung up. I speak multiple languages fluently and can't figure out why finding someone at a US company who speaks clear English is basically impossible these days.
Danny R.May 24, 2020
Skip the NeilMed Ear Spin Safe kit. It didn't work at all and only made my ears hurt. Got nothing out of it. Just stick with regular cotton swabs instead.
William J.Apr 5, 2019
Can't say enough good things about how NeilMed treated me. I've had a pulsating Sinugator for quite a while now, picked it up online ages ago. Works wonderfully for sinus problems tied to tooth pain (how I first learned about it) and early spring allergies (developed those over time). My routine is boiling filtered water with NeilMed mix packets ordered online, stirring in a teaspoon of Manuka honey, letting it cool down, then using it for irrigation. I dropped my Sinugator recently and the small connector joining the nozzle to the body broke off. I figured it was time to toss it, but decided to email NeilMed on the chance they might have the broken piece available. I was totally willing to pay if they had it. Their website mentions they don't stock replacement parts but to contact them. What surprised me was that they responded saying they're sending me a replacement unit at no cost.
Thomas L.Apr 5, 2019
I can't believe how amazing NeilMed handled this situation. I've owned a pulsating Sinugator for years, bought it somewhere online a while back. It's fantastic for dealing with sinus issues from dental problems (why I got it originally) and springtime allergies (which started happening to me later in life). I mix boiled filtered water using NeilMed sachets I get online, add a teaspoon of Manuka honey, let it cool, and then use it to irrigate. Not long ago I accidentally dropped my Sinugator and the connecting piece between the nozzle and main part broke. Figured it was done for, but thought I'd reach out to NeilMed just in case they had replacement parts available, since it seemed wasteful to throw away a perfectly good unit. They asked for my details and I was totally ready to buy a new part if they had it. When I got their response, I was shocked to see they're replacing the entire device for me. I really appreciate it.
NeilMed Pharmaceuticals Inc Review FAQ
What is NeilMed Pharmaceuticals' average rating on RetailCoupons.com?
NeilMed Pharmaceuticals is rated 2.3 out of 5 based on 15 customer reviews. The rating distribution shows significant polarization, with two-thirds of reviews awarding one star and one-third awarding five stars, with no middle-ground ratings.
What do customers praise about NeilMed products?
Customers who rate NeilMed highly highlight strong product quality and effectiveness. Reviewers mention that items deliver fast results, are gentler on skin compared to competing products, and perform well for their intended purposes.
What are the main complaints about NeilMed?
Reviewers report multiple issues: misleading marketing around included promotional items (particularly bottles requiring 45-day delivery after signup), long shipping delays (up to two weeks), inventory problems with charges applied despite out-of-stock status, unresponsive customer support when problems arise, and concerns about product recalls and communication around safety issues.
Do customers recommend ordering directly from NeilMed.com?
Based on recent reviews, customers express significant caution about direct ordering from NeilMed. While the products themselves receive praise, the ordering experience, shipping delays, inventory management, and customer service responsiveness are cited as major frustrations that detract from the purchase experience.
How can I share my NeilMed experience on RetailCoupons.com?
You can submit a review on RetailCoupons.com by visiting the NeilMed store page and using the review submission form. Include your rating (1-5 stars) and describe your experience with both the products and the ordering or customer service process. Detailed, honest reviews help other shoppers make informed decisions.