Nest Bedding Reviews

Be careful with this company's preorder process because they're running what amounts to a scam. They charge you immediately when you place the preorder instead of waiting until the item actually gets shipped. I preordered on the 6th and was charged right away, including shipping fees. Their website said it would arrive or ship in the first week of March. When mid-March rolled around and I hadn't gotten any shipping notification, I called them up. They told me to expect it within another week. That's when I decided to cancel and demanded my full refund back to my account right away. Their business practices destroyed any trust I had in them. Update: I'm bumping this to two stars because Corey from their team did help confirm my cancellation and refund, so I appreciate that.

Ordered a pillow in January as a birthday gift for my daughter due in February. Got charged $98.90 on the charge date, but the pillow never showed up. More than a month went by and I finally got an email saying they'd refund $88.30. The customer service rep's reply made it clear he didn't even read my message where I said my daughter NEVER GOT THE PILLOW. He wrote back talking about holding back $10 for return shipping costs, which doesn't even make sense since the thing never arrived in the first place. I only found out my daughter didn't receive her gift when the refund notification came through and I checked with her to confirm. This whole situation feels like a setup. The only way to talk to anyone is through their online chat, and those people can't actually solve anything. You have to go through customer service, but good luck getting anyone to call you back. I've left four voicemails at this point with zero response.

Really glad I found this company. I've had an excellent time with them. Their products are top notch quality, and when I needed help, their support team went out of their way to take care of things.

This company has been nothing but trouble from day one. My husband and I both wake up with serious back pain every single morning. On top of that, there's mold growing underneath the mattress, and we're extremely clean people. It's only been about a year old. When I contacted them about it, they basically said it's our fault because of external factors. Funny how other customers have reported the exact same problem though! So we're dealing with constant back pain, and the mold situation could make my existing health problems worse. The mattress is still under the length of the warranty, but they're doing everything in their power to avoid actually standing behind it.

Absolutely terrible experience with this company. I bought a hybrid latex mattress that fell apart on me. Four months in and it started getting creases in the middle, which is crazy since I'm not a large person. It took countless emails, photos, and phone calls before they even acknowledged there was a manufacturing defect. Here's the thing: their customer service guy told me when I picked it out that it was medium firm, but that's not what I got. My back has always been an issue, and this weak mattress plus the breakdown made everything so much worse. When I asked for my money back, they refused and only offered to swap it for something else. I'll never buy from them again, especially not for anything that affects my health. I switched to an Avocado latex hybrid and couldn't be happier with it.