Nutricost sells a wide range of dietary supplements, vitamins, and nutritional products at discounted prices. This page aggregates customer reviews and ratings for Nutricost to help you understand what shoppers experience when ordering from the company, including product quality, shipping, customer service, and return policies.
Nutricost Reviews
2.0
24 reviews
What Shoppers Say About Nutricost
Created with AI, based on recent reviews
Nutricost receives predominantly negative feedback from shoppers, with a 2.0 rating based on 24 reviews. The most consistent complaints center on product quality and lack of transparency regarding testing. Multiple reviewers report requesting certificates of analysis (COA) to verify product purity and strength, with the company either refusing to provide them or delivering inadequate documentation that only confirms the absence of contaminants rather than confirming actual potency. Shoppers also cite slow order processing (with some orders taking two weeks without shipping), unresponsive customer service, and undisclosed return fees that contradict advertised guarantees. Several reviewers report testing products themselves and finding they do not perform as advertised, particularly supplements like niacin, multivitamins, magnesium, and creatine.
A small number of reviewers give positive ratings, though notably these customers report purchasing Nutricost products through third-party sellers rather than directly from the company website, citing better pricing and faster shipping. This pattern suggests that while some customers appreciate the products themselves, they have little confidence in Nutricost's direct retail operation. The overwhelming sentiment is that the company markets heavily discounted supplements without maintaining quality standards or providing the transparency and customer service that supplement buyers expect.
Customer Reviews (24)
Sorted by: Most recentGregory P.Apr 9, 2025
Be wary of ordering from this business. I called them about whether their L-theanine was fermented and they claimed all information was available on the label, which turned out to be incorrect. Regret buying the potassium chloride. Requested a certificate of analysis for their testing and they outright refused. This review is meant to make clear that profit matters more to them than customer health. Waiting for a response to another email I sent after they denied the COA request. If they provide it I might change this, but don't expect much.
Derek M.Apr 9, 2025
I'd be cautious with this company. Asked them about whether their L-theanine was fermented and they said everything was on the label, which wasn't true. Really disappointed with my potassium chloride purchase. When I requested a certificate of analysis for their products, they straight up refused. It's clear their priority is making money rather than helping customers, even if it means risking your wellbeing. Still waiting to hear back on my follow-up email after they declined to provide the COA. Will update if they come through, but don't count on it.
Sandra W.Nov 27, 2024
My package never showed up. Tried calling and emailing but they kept saying I had to wait two weeks after the last tracking scan before getting a refund. I placed my order November 11th and it's now the 27th with no package and no money back. Definitely be cautious before ordering from them.
Lisa B.Sep 4, 2024
Customer service basically doesn't exist, and their website is broken. They'll take your money with no problem, but trying to reach someone there is impossible. Emails just sit there unanswered, and the phone line just says nobody's available and asks you to leave a message so you can't even talk to anyone. Plus the website glitches out. I wanted protein powder and chose a specific flavor multiple times, but it kept putting Chocolate with artificial ingredients in my cart instead. Couldn't get the order stopped and couldn't reach anyone about it. I'll delete this if they actually fix things, but I'm not holding my breath.
Nathan F.Aug 21, 2024
The prices are hard to beat and the products work well. Never had any real problems with Nutricost stuff. Looking at some of these other reviews, seems like people don't understand proper storage or how supplement testing actually works. Most supplements don't go through intensive testing because making health claims gets companies shut down by the FDA. I've used tons of their different products: Fish Oil, Vitamin B-Complex, Melatonin, Magnesium, Pre-workout. Everything has been solid.
Patricia M.Mar 31, 2024
This brand is not trustworthy at all. Their products disappointed me and their customer service is awful. These negative reviews are legitimate. Other retailers like eBay, Amazon, and iHerb should reconsider carrying them since their bad reputation hurts everyone selling them.
Frank W.Mar 14, 2024
They ship through UPS and it came back to them. They tell you to go fill out a form on the website but there's no form there. Can't reach anyone by phone, you just get told to leave a message and nobody calls back. I'd recommend going somewhere else.
Daniel H.Dec 3, 2023
Took their magnesium glycinate starting in August and developed awful morning headaches and nausea that went away only after switching brands. Found reviews on Amazon from people reporting identical side effects. Not doing business with them anymore and discarded my remaining full bottles of Lysine and Mag Glycinate to be safe.
Tyler N.Dec 3, 2023
Started taking their magnesium glycinate back in August and got really bad headaches and nausea every morning. Those symptoms didn't stop until I switched to another brand. Saw other people on Amazon saying the exact same thing happened to them. I'm done with this company and threw away the rest of my bottles of Lysine and Mag Glycinate because I didn't want to risk it anymore.
Eric T.Sep 18, 2023
Unhappy with their customer service experience. Emailed them the same day I placed my order when I realized something was wrong. More than a week went by with no response. They only sent a generic template about returns and wouldn't actually address my specific concern. Now I'm fighting it through my credit card company. They deserved a negative review for their failure to help.
Nutricost Review FAQ
What is Nutricost's average rating on RetailCoupons.com?
Nutricost is rated 2.0 out of 5 based on 24 customer reviews. The rating distribution shows that 75 percent of reviews are one-star ratings, 21 percent are five-star ratings, and 4 percent are four-star ratings, with no two- or three-star reviews.
What do customers most commonly praise about Nutricost?
Positive reviews are limited, but customers who rate the company highly mention being satisfied with the products themselves. However, even these favorable reviewers note they prefer to purchase Nutricost products through third-party sellers rather than directly from the website due to better pricing and faster shipping options.
What are the main complaints about Nutricost?
Reviewers most frequently complain about lack of product transparency (company refuses to provide certificates of analysis verifying product purity and strength), slow shipping and order processing (orders taking two weeks without shipment), poor customer service responsiveness, undisclosed return fees that contradict advertised free returns, and products that do not perform as advertised when tested by customers.
Do customers recommend buying directly from Nutricost's website?
The vast majority of negative reviews are from customers who purchased directly from Nutricost.com. Even the few positive reviews recommend purchasing Nutricost products elsewhere, suggesting that customers do not recommend buying directly from the company's website due to pricing, shipping speed, and service concerns.
How can I write a review for Nutricost on RetailCoupons.com?
You can share your own experience with Nutricost by submitting a review on RetailCoupons.com. Include details about product quality, shipping speed, customer service responsiveness, return policies, and whether products performed as advertised. Your honest feedback helps other shoppers make informed purchasing decisions.