Nutricost sells a wide range of dietary supplements, vitamins, and nutritional products at discounted prices. This page aggregates customer reviews and ratings for Nutricost to help you understand what shoppers experience when ordering from the company, including product quality, shipping, customer service, and return policies.
Nutricost Reviews
What Shoppers Say About Nutricost
Nutricost receives predominantly negative feedback from shoppers, with a 2.0 rating based on 24 reviews. The most consistent complaints center on product quality and lack of transparency regarding testing. Multiple reviewers report requesting certificates of analysis (COA) to verify product purity and strength, with the company either refusing to provide them or delivering inadequate documentation that only confirms the absence of contaminants rather than confirming actual potency. Shoppers also cite slow order processing (with some orders taking two weeks without shipping), unresponsive customer service, and undisclosed return fees that contradict advertised guarantees. Several reviewers report testing products themselves and finding they do not perform as advertised, particularly supplements like niacin, multivitamins, magnesium, and creatine.
A small number of reviewers give positive ratings, though notably these customers report purchasing Nutricost products through third-party sellers rather than directly from the company website, citing better pricing and faster shipping. This pattern suggests that while some customers appreciate the products themselves, they have little confidence in Nutricost's direct retail operation. The overwhelming sentiment is that the company markets heavily discounted supplements without maintaining quality standards or providing the transparency and customer service that supplement buyers expect.
Customer Reviews (24)
Sorted by: Most recentHad a rough experience with their customer support team. I spotted an error with my order the same day and sent an email right away. A week later, still nothing. They just sent me a generic response about how to return stuff and completely ignored my actual question. Had to file a dispute with my credit card company since they wouldn't help. Definitely earned this bad rating based on how they handle customer issues.
I'm a doctor and previously ordered from them. I got 4 bottles back in a damaged envelope with only a receipt inside, containers all torn open. Reported it to the company immediately but all I got were questions and stalling. Never received replacement bottles or a refund. Their customer service is really lacking. Would suggest buying your supplements somewhere else instead.
Got Theobromine from Nutricost and the experience was fantastic. Quick shipping, really solid product, and the prices beat out the competition. Definitely recommending them.