O'Reilly Media offers online learning, live training sessions, and access to a large library of technology books and courses. This page aggregates shopper reviews and ratings to help you understand what customers experience when using their platform and services.
O’Reilly Media Reviews
2.3
6 reviews
What Shoppers Say About O’Reilly Media
Created with AI, based on recent reviews
O'Reilly Media draws sharply divided opinions from shoppers. Those who praise the platform highlight the value proposition of accessing thousands of books for $49 monthly, commend the quality of live tech sessions, and appreciate recent improvements to the web platform and mobile app, including skill badges. Customer service responsiveness is noted as a strength by satisfied users. However, the majority of reviewers report significant frustrations, including a non-functional account verification system that prevents account creation, poor search functionality within books that returns irrelevant results and broken links without improvement despite multiple reports, difficulty deleting accounts, and negative experiences with instructor behavior during live sessions paired with dismissive support responses when complaints were escalated.
The disconnect between price and service quality emerges as a central complaint, with reviewers noting that higher costs compared to competitors should correlate with better professionalism and technical reliability. Technical issues appear to be persistent rather than isolated incidents, with at least one reviewer reporting months of unresolved search problems.
Customer Reviews (6)
Sorted by: Most recentChristopher V.Dec 3, 2025
The live sessions covering current tech topics are excellent. Plus their web platform and mobile app have made huge strides in recent years, including the addition of skill badges that everyone's been asking for. Their customer service team really comes through too, responding quickly with knowledgeable and helpful assistance.
David R.Nov 26, 2024
Frustrating website experience. I wasn't able to create an account because the verification code system kept failing no matter how many times I tried.
Thomas K.May 27, 2024
Had a bad experience with one of their instructors who made disrespectful remarks when I asked legitimate questions during a live session. It happened more than once, so I reached out to their support team hoping for help, but they brushed me off with a dismissive response. Their courses cost more than competitors anyway, so I'd expect better professionalism. When they replied again, they claimed it was just a generic answer, but it was clearly directed at me personally since nobody else on that call fit the description. That doesn't add up.
Robert P.Jul 8, 2023
It's wrong that companies make it so difficult to delete your account. There should be a straightforward option to do this.
Amanda S.Mar 17, 2023
The search feature within books isn't working properly. Don't get me wrong, I appreciate having access to so many quality books. The problem is when I search inside them, I get tons of irrelevant results and the links frequently don't function. I've reported these issues multiple times over several months and nothing has gotten better.
O’Reilly Media Review FAQ
How is O'Reilly Media's overall rating calculated?
The rating of 2.3 out of 5 is based on 6 customer reviews. The rating distribution shows a polarized customer base, with two-thirds of reviews giving one star and one-third giving five stars, resulting in the low overall average.
What do customers praise most about O'Reilly Media?
Satisfied customers highlight the value of the $49 monthly subscription for accessing thousands of books, the quality of live tech sessions covering current topics, improvements to the platform and mobile app including skill badges, and responsive customer service from the support team.
What are the most common complaints about O'Reilly Media?
The primary complaints involve technical issues: account verification codes failing repeatedly, broken search functionality within books returning irrelevant results and non-working links despite multiple reports over months, and difficulty deleting accounts. Customers also report negative experiences with instructor professionalism during live sessions and dismissive support responses when escalating complaints.
Do customers recommend O'Reilly Media?
Customer recommendations are inconsistent. Those with positive experiences recommend the platform for its content library and learning value, but many reviewers feel the technical problems and service issues do not justify the cost compared to competitors.
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You can share your experience with O'Reilly Media by visiting their profile page on RetailCoupons.com and submitting a review. Be specific about what worked well or poorly during your experience, whether related to the platform, courses, customer service, or pricing, to help other shoppers make informed decisions.
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