Outdoor Voices sells athletic and casual apparel marketed for active lifestyles. This page aggregates shopper ratings and reviews to help you understand what customers actually experience when buying from the brand: product quality, customer service responsiveness, return policies, and how well the clothing performs as advertised.
Outdoor Voices Reviews
2.4
19 reviews
What Shoppers Say About Outdoor Voices
Created with AI, based on recent reviews
Outdoor Voices receives sharply divided ratings, with shoppers either strongly satisfied or deeply disappointed. Those giving five-star reviews praise the company's helpful customer service and willingness to resolve issues. However, the majority of reviewers report significant problems: quality decline in signature products like CloudKnit materials despite maintained pricing, design flaws that compromise functionality (such as see-through fabrics when sweating), inconsistent sizing, unresponsive customer service, restrictive return policies on unworn items, and in rare cases, reports of items arriving incorrectly. Former loyal customers express particular frustration about perceived cost-cutting while prices have increased.
Common complaints center on product quality and durability falling short of the brand's performance claims, customer service responsiveness issues, and return policies that some shoppers find unreasonable. The disconnect between marketing ("built for movement," breathable performance fabrics) and actual product performance in workouts appears to be a recurring frustration. Several reviewers indicate they were once brand advocates who have now stopped purchasing.
Customer Reviews (19)
Sorted by: Most recentPatricia D.Mar 2, 2026
Stay away from this company. The clothes have toxic chemicals and don't actually wick sweat like they claim. I got items that weren't labeled as non-returnable but when I tried to return them unworn with tags still attached, they refused. No solutions offered, no apology. Sizes are all over the map too. Bad fit overall. Just shop at Target instead. These made-in-China pieces aren't worth it, smell weird, don't fit right, and look cheap too.
Kevin M.Jan 1, 2026
They built up all this hype around their 'cloudknit' material and people loved it, but now they've cut corners while still using the same product name. Quality has gone downhill and prices went up, which is ridiculous. Used to be loyal but I'm done. My original CloudKnit sweats held up for about 5 years. The pair I bought two weeks ago is already falling apart.
Victoria L.Aug 24, 2025
**2/5 Stars - Major Design Problem Ruins the Functionality**Bought the Energy Dress because they advertise it as "built for movement" using "high-performance breathable fabric." Turns out this dress has a serious design flaw that makes it unsuitable for working out.**The Issue:** The LightSpeed material becomes totally see-through when you sweat. I wore it to play tennis and was really embarrassed when perspiration made it transparent. For a dress marketed specifically for athletics and movement, this is a huge problem.**The Fabric Quality:** The A-line cut and built-in shorts are nice touches, but the fabric just doesn't work during exercise. A "performance material" needs to actually perform when you're using it the way it's intended.**How They Responded:** I contacted Outdoor Voices about it and while they acknowledged my concern, they wouldn't accept a return. They said it's in their "worn items" return policy. That doesn't make sense when the defect only shows up when you wear it as intended. Their customer service rep told me to "find a better purpose" for it.
Elizabeth W.Aug 3, 2025
Used to adore this brand when I was studying in Boston. They were innovative and had amazing support. Sad to say I'm done shopping with them now. I contacted them about an order I'd placed just 10 minutes prior and got no response. Tried again a full day later. Still nothing. It's disappointing seeing companies that used to stand out fall into the same corporate nonsense as everywhere else. Find a smaller independent outdoor gear brand instead. This company has stopped caring about customers, no matter what they claim.
David T.Feb 29, 2024
Got scammed. We ordered two pairs of athletic shoes for $160 total. Shipping seemed fine and the order was on its way. Today it showed up and we opened it to find fake designer sunglasses instead. Total ripoff. Don't shop here unless you want to waste your money.
Robert H.Jan 16, 2024
Terrible customer service experience. Looks like they're relying on automated responses. No real solutions offered, so I just returned $100 in merchandise. Now they've misplaced my return. Had to dispute it with my credit card company. Still haven't talked to an actual person, just getting robot replies. All because of their quality control problems. Their sizes vary wildly. When stuff does fit, it's comfortable. But shopping online here is risky.
Michelle T.Jan 8, 2024
Getting help from their customer service team is a nightmare. Took several weeks just to hear back and they didn't actually fix my issue. I tried emailing again to follow up and it's been weeks with zero response. I really do like their actual products but their service is so bad I can't keep buying. Heads up.
Sophie R.Nov 26, 2023
Bought a matching set with pants and a top made from their FrostKnit fabric. It's supposed to keep you warm but doesn't really. The bigger issue is the horrible smell that came from both items for several hours after I opened the package. This is offgassing and it's concerning. Even though my nose isn't very sensitive, if I'm picking up on it, other people are definitely smelling it much worse.
Outdoor Voices Review FAQ
How is Outdoor Voices rated on RetailCoupons.com?
Outdoor Voices is rated 2.4 out of 5 based on 19 customer reviews. The rating distribution shows significant polarization: 58 percent gave one star, 32 percent gave five stars, 11 percent gave two stars, and no shoppers rated it three or four stars. This extreme split suggests vastly different customer experiences.
What do satisfied customers say about Outdoor Voices?
The five-star reviewers highlight helpful and responsive customer service, noting that the company is willing to work toward solutions when problems arise. These customers appear to have had positive interactions when reaching out about concerns.
What are the most common complaints about Outdoor Voices?
The primary complaints include: perceived decline in product quality and material durability despite maintained or increased prices; design flaws that affect functionality (such as fabrics becoming see-through when wet); inconsistent sizing across items; unresponsive customer service in some cases; and return policies that shoppers feel are overly restrictive on unworn, tagged items. Several reviews mention the brand was once innovative but has since cut corners.
Do shoppers recommend shopping at Outdoor Voices?
Based on the review excerpts, most dissatisfied reviewers explicitly warn others against purchasing from the brand, with some suggesting alternatives like Target. Those with positive experiences do not speak against the brand, but the majority of feedback discourages shopping here due to quality, service, and policy concerns.
How can I write a review for Outdoor Voices on RetailCoupons.com?
Shoppers can submit reviews on RetailCoupons.com sharing their actual experience with Outdoor Voices products and customer service. Detailed reviews that explain specific product performance, fit, durability, and customer service interactions help other shoppers make informed decisions. Base your review on your personal purchase and experience with the brand.
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