Parts Express specializes in audio and electronics components and equipment. This page aggregates verified shopper ratings and reviews to help you understand what customers report about ordering, shipping, returns, and customer service at Parts Express.
Parts Express Reviews
2.7
12 reviews
What Shoppers Say About Parts Express
Created with AI, based on recent reviews
Parts Express receives highly polarized feedback from shoppers, with ratings split evenly between one-star and five-star reviews. Those giving low ratings consistently report serious issues with customer service responsiveness, incorrect shipments, and refusal to process returns despite advertised policies. Customers describe being ignored after multiple contact attempts, receiving defective products, and experiencing incomplete orders that take weeks to resolve. One long-term customer noted quality problems with newer product lines, while shipping issues include missing items and packages being mishandled by delivery drivers.
The store does retain some satisfied customers, though their positive experiences are not detailed in recent reviews. The stark divide in ratings suggests Parts Express delivers vastly different experiences depending on the order or circumstances, with customer service failures and product quality concerns being the primary pain points driving negative feedback.
Customer Reviews (12)
Sorted by: Most recentMichael R.Apr 8, 2020
Excellent retailer that really delivers on quality and customer support. They stock great electronics and components with prices that won't break the bank. I've been ordering from them for years and haven't had any complaints. The return process is straightforward, plus you get free shipping over $49. They focus mainly on audio stuff including home and commercial equipment. The team treats you right and moves fast to get your order out the door. They also have their own speaker kits that deliver amazing sound for reasonable money. Definitely worth checking out for audio and electronics shopping.
Parts Express Review FAQ
What is the overall rating for Parts Express?
Parts Express is rated 2.7 out of 5 based on 12 recent customer reviews. Ratings are split sharply, with one-third five-star reviews, one-third two-star reviews, and one-third one-star reviews.
What do shoppers praise about Parts Express?
While recent reviews emphasize problems, a portion of customers (33 percent) gave five-star ratings. Some long-term customers have reported satisfaction with older product models and equipment that worked without issues over time.
What are the main complaints about Parts Express?
The most common complaints involve unresponsive customer service, receiving wrong items, incomplete orders, and refusal to honor return policies despite advertising a 60-day window. Customers report being ignored after multiple contact attempts, defective products not being replaced, and shipping delays lasting weeks. Several reviews also mention quality issues with newer product lines and packages being mishandled during delivery.
Do shoppers recommend Parts Express?
Based on recent reviews, most shoppers explicitly state they will not return to Parts Express or recommend it. Those giving low ratings cite poor customer service and unresolved issues as reasons to shop elsewhere.
How can I write a review for Parts Express on RetailCoupons.com?
You can submit a review by visiting the Parts Express store page on RetailCoupons.com and clicking the review submission option. Share your honest experience with ordering, product quality, shipping, and customer service to help other shoppers make informed decisions.
Looking for Parts Express coupons?
View Parts Express Coupons
20 active codes right now. Save before you check out.