Patternbeauty Reviews

The customer service is absolutely terrible. My order took forever to arrive, more than two weeks, and when I asked to cancel it nobody ever responded. I got no updates on where my package was or anything. When it finally showed up, I wanted to send it back right away but they won't take my calls or answer any of my emails about returns. I'm still within the return period so I should be able to do this. This whole thing is completely unacceptable and I'm planning to file a complaint with the BBB and dispute the charge with my credit card company.

Watch out because not all products are made right. I ordered the nectar detangler but the bottle itself is broken and practically impossible to use. I tried contacting customer service about it and they just ignored my message.

I just started using Pattern Beauty and I'm so happy with how my hair looks now! These products really work great, and the quality is top notch. I especially love the Medium Conditioner, Clarifying Shampoo, and Hair Masks. They've completely changed my whole routine. The Medium Conditioner is seriously a game changer for me. My curls feel softer and more defined, and it's way easier to get the tangles out without any heaviness. Plus it smells light and fresh, which makes washing my hair feel like a treat. The Clarifying Shampoo keeps my hair and scalp feeling clean and healthy. It gets rid of all the buildup without making my hair feel dry or stripped. After I use it, my scalp feels refreshed and my hair feels super light. The Hair Masks are incredible. I use one once a week and my curls get so hydrated and shiny. The texture is creamy and goes on smooth, and you can really see how much healthier your curls look afterwards.

The website is buggy and confusing with wrong information everywhere. When I tried to buy something, two things happened that made no sense: First, I got a message saying an item in my bag was out of stock and that my cart had been fixed, but nothing actually changed in there. So I still don't know which thing isn't available. Second, it said a product won't ship to where I am, but then I checked their shipping info and my country was listed as a place they deliver to. That doesn't add up. I've watched a bunch of influencer unboxings online, and it's frustrating how those creators get treated like royalty while regular shoppers like me get the worst experience. I genuinely wanted to give Pattern Beauty a shot, but I'm not comfortable putting my card info into this system or trusting them to actually deliver. I read some really concerning stuff on the BBB website too. For an online store, having a broken checkout process is a huge problem. This site looks nice but doesn't work right, and honestly it's not worth the stress, especially after seeing what other people say about their issues. This is pretty bad.

This will be my one and only purchase from them. I've tried calling, leaving voicemails, and sending emails with zero response. The toll-free line puts you on hold, plays a bunch of automated stuff, then just disconnects you. I've reached out on social media too and gotten nothing back. It's getting close to the holidays and I don't have what I ordered. I really wanted to support a Black-owned company, but the service here is just unacceptable.