Pavilions Reviews

Tried booking a vaccine appointment at the Pavilions pharmacy location three separate times, but their system kept crashing every single time I attempted it. When I reached out to customer service for help, they basically brushed me off and sent me straight to the pharmacy. The pharmacy staff just told me they were swamped and didn't seem concerned that their scheduling tool was completely broken. It's frustrating that nobody at this store seems to care that their system isn't functioning properly. Zero technical support available. Complete waste of my afternoon.

I need to make a formal complaint about the security officer working the parking lot on April 9th around 11am. He was incredibly rude to me, insisting I couldn't park in the spot next to his vehicle since he was on break and didn't want anyone nearby. I was taken aback by his attitude, so I just moved my car to another spot to keep the peace. I attempted to ask for his name so I could file a complaint, but he just responded 'security guard.' This kind of unprofessional behavior is unacceptable, and honestly it felt discriminatory. He really should know better than to treat customers that way.

I really enjoyed shopping there but I had an absolutely awful experience with staff. There's a young female cashier or assistant manager who apparently has connections to the higher ups, and she tried to get her uncle who also works in management to physically intimidate me. When I called her out for trailing me throughout the store, she refused to even ring up my groceries. I felt seriously uncomfortable and anxious during what should have been a normal shopping trip at Pavilions. In my view, having so many family members in management positions at the same location creates problems because it compromises professionalism and ruins the shopping experience. I've overlooked various small issues at my local store before, but this crossed a major line. It was like being bullied all over again. When she called for her uncle just because I objected to how I was being treated and insisted on purchasing my items, I knew something had to change. What's crazy is I shop there constantly throughout the day and apparently because she didn't recognize me, she decided I must be stealing. Being treated like a criminal was incredibly hurtful. I have multiple receipts from shopping there this month alone.

Had the worst experience at the Pavilions on Glencoe Ave today. I came in to return three unopened shampoo bottles that were originally bought for me at another location two weeks ago. The first employee who tried helping me, a newer staff member, seemed confused about how returns work and went to grab a manager. This so-called manager, whose name I won't forget, actually accused me of using the product and trying to pull a fast one. All three bottles I brought were completely full and sealed. I have the three that were actually opened sitting at home which obviously I wasn't returning. Never in my life have I been treated so disrespectfully over such a simple transaction. The manager told me I'd have to go back to the original store location to process the return. For a major chain like yours, that's completely unreasonable. You really need to train your team better. I won't be shopping at Pavilions ever again. Thanks for completely killing my day.

It's frustrating having to juggle different login credentials for each Safeway brand - Pavilions, Vons, and Albertsons all require separate accounts and it gets confusing. The pricing runs on the higher side overall, though occasionally there are decent sales popping up. What really bothers me is how pricing varies between the different store brands for what should be the same products.