Peach and Lily is an online beauty retailer specializing in Korean and other Asian skincare products, makeup, and wellness items. This page aggregates customer reviews and ratings to help shoppers understand what to expect from their products and service, based on real purchase experiences.
Peach and Lily Reviews
2.9
11 reviews
What Shoppers Say About Peach and Lily
Created with AI, based on recent reviews
Peach and Lily receives sharply polarized reviews, with shoppers either highly satisfied or deeply frustrated. Those who praise the brand consistently highlight the efficacy of their skincare products, particularly their glass skin collection and moisturizers, along with fast shipping even to international locations. However, a substantial portion of reviewers report severe customer service failures, including unresponsive email support, ignored inquiries spanning weeks or months, and difficulty reaching the company through multiple contact methods. Issues with product condition upon arrival and lack of follow-up on technical questions have compounded frustration among affected customers.
The stark divide in ratings (45 percent one-star, 45 percent five-star, with no middle ratings) suggests that product quality may meet expectations for loyal customers, but systemic failures in customer support and communication are creating significant problems for a portion of the customer base. Reviewers indicate that fundamental issues like invoice confirmations, order status inquiries, and product concerns go unaddressed for extended periods, which has led some to question the viability of doing business with the company despite appreciation for the skincare formulations themselves.
Customer Reviews (11)
Sorted by: Most recentJennifer D.Dec 22, 2025
I already had experience with Korean skincare products, so I wanted to test out this company and try their glass skin collection. The plush rich cream had amazing reviews everywhere. I grabbed a starter kit first, but because the container was tiny, I bought another jar. Being in a dry climate, I need plenty of moisturizer. About five weeks in with regular use, just a week or so after getting my second tub, my skin started breaking out in different ways and developed what looked like irritation. My complexion kept getting more and more inflamed. I posted my honest feedback along with photos. I always photograph my reviews when I submit them for a couple reasons. Companies sometimes hide reviews completely, and I've noticed reviews can shift over time. That's definitely what happened with Peach and Lily, which is really disappointing. Altering or hiding any reviews is a huge violation of trust. That alone made me unwilling to try their other stuff. I saved pictures of my original review and what's currently shown on their site plus screenshots of my support exchange. When I contacted them about this, they simply replied that they'd contact their marketing department.
Rebecca C.May 22, 2025
I've been buying from Peach and Lily for more than a year, but my latest experience left me really let down. I've tried reaching out to their support department several times, and most of my messages were simply ignored. When I had an issue with a product and contacted them through multiple ways, it's been over a week with absolutely nothing from them. They've got nice branding, but how a company takes care of its customers is what really defines them. When you reach out respectfully and get silence back, that's pretty telling.
Jordan K.Feb 20, 2025
Absolutely terrible support experience. Peach and Lily apparently has no actual customer service department. Their email support address is basically nonexistent and you'll never hear back. Got a product that was already opened and used. I've tried contacting them multiple times about order issues with zero results. This company should be shut down if they can't provide legitimate customer support.
Sandra M.Feb 16, 2025
I've sent several emails asking about my invoice confirmation but haven't gotten a single response. Even after following up multiple times, their support team has ignored my inquiry. When you're dealing with customers, you'd think basic communication about important things like invoices would be standard practice. Their lack of replies is really frustrating and makes you question whether they're reliable. I'm hoping they step up their support game soon because right now I can't suggest them based on what I've dealt with.
David L.Nov 15, 2024
This feedback is about their customer service and product development teams. I submitted a technical question through their website and have been waiting over eight weeks for an answer. The support team told me they couldn't handle the technical side of it and sent my question to R&D. I heard nothing back from anyone for weeks. The support team never checked in, never updated me, never reached out once. I had to be the one pushing for answers every time. Their customer service and response times are unacceptable. Does Peach and Lily really think customers should wait that long for a response to a straightforward question? I'm leaving this review so others know what to expect and hoping someone in leadership at the company actually sees it, especially since my attempts to contact the R&D department or speak to a supervisor got nowhere. Really frustrated with this whole experience. Their silence made me feel like they just don't care about their customers at all, and it's killed my interest in their products.
Natalie W.Dec 13, 2023
I'm based in the UK but I buy from Peach and Lily because they're the only brand that has actually made a real difference for my skin. All their products are excellent. Plus the shipping is incredibly fast. Even ordering from across the ocean, my packages get shipped out and arrive within five days.
Stephanie B.Nov 30, 2022
Got my Black Friday order from them and couldn't be happier. The shipping was incredibly fast and everything arrived carefully packed so nothing spilled or broke. One item ended up being the wrong version of the product, but it was still usable in my routine. When I messaged customer service about it, I wasn't expecting much. They got back to me within half a day saying they'd send the right thing, which was surprising given how slammed they probably were with holiday orders. I'm definitely ordering from them again since their products actually work and their customer service shows they'd handle real problems seriously.
Marcus T.Oct 15, 2020
Really impressed with this company. Their shipping is lightning fast and the quality of their items is outstanding.
Peach and Lily Review FAQ
How is Peach and Lily's rating calculated?
The 2.9 rating is the average of all customer reviews on RetailCoupons.com. The store currently has 11 reviews on file, with a notable concentration at the extreme ends: 45 percent rate the store one star, 45 percent rate it five stars, and no reviewers selected three or four stars. This polarization reflects vastly different customer experiences.
What do customers praise about Peach and Lily?
Reviewers consistently commend the quality and effectiveness of the skincare products, particularly items in the glass skin collection and moisturizing creams. Customers also report appreciation for fast international shipping, with packages arriving within five days even to locations outside the US. The products themselves appear to deliver visible results for those who have had positive experiences.
What are the main complaints about Peach and Lily?
The dominant complaint is inadequate customer service and support. Multiple reviewers report that email inquiries go unanswered for weeks or months, with support staff either ignoring messages or failing to resolve escalations. Customers have also reported receiving products that appear opened or used, and experiencing difficulty obtaining invoice confirmations or order status information. Some reviewers note that technical questions were not properly handled.
Do shoppers recommend Peach and Lily?
Recommendations depend entirely on what matters most to the potential customer. Those who prioritize skincare product quality and have had no service issues strongly recommend the brand. However, shoppers who prioritize responsive customer service and reliable support should be cautious, as roughly half of recent reviewers experienced serious communication breakdowns that went unresolved.
How can I write a review of Peach and Lily on RetailCoupons.com?
You can submit a review by visiting the Peach and Lily store page on RetailCoupons.com and using the review submission form. Share details about your specific experience with products, shipping, customer service, or any other aspect of your purchase. Honest feedback about both strengths and weaknesses helps other shoppers make informed decisions.