Pear Tree specializes in personalized stationery, invitations, and custom prints including holiday cards, graduation announcements, and decorative items. This page aggregates shopper reviews and ratings to help you understand the store's strengths and any potential concerns before placing an order.
Pear Tree Reviews
3.8
12 reviews
What Shoppers Say About Pear Tree
Created with AI, based on recent reviews
Pear Tree shoppers consistently praise the quality of finished products, personalization options, and customer service, with many highlighting fast delivery and attractive designs for graduation invitations, holiday cards, and custom prints. The company's selection and ability to customize details like fonts, colors, and design elements receive strong approval from satisfied customers.
However, recurring fulfillment issues frustrate some long-time customers. Problems include shipping delays that exceed stated timelines, missing items in orders (such as ribbons and envelopes), and incomplete quantities. One veteran customer reports these order accuracy problems have persisted over multiple years, despite satisfaction with the actual product quality.
Customer Reviews (12)
Sorted by: Most recentAshley P.Dec 18, 2023
Before ordering, I was nervous because Pear Tree wasn't on my radar, I'd mainly stuck with companies like Shutterfly and Mint. But their holiday card designs were too cute to pass up, so I took the plunge. Honestly, I couldn't be more impressed. My order went in late Sunday night and the cards showed up at my door by Thursday without paying for rush delivery. I got an order confirmation right away, then a shipping notification with tracking the very next day. When the package arrived, there was this sweet note from the team members plus some background on how the company started as a family business. The card and photo quality is exceptional and way cheaper than the big national brands. I'm thrilled with how everything turned out and the whole experience. Pear Tree is going to be my go-to for all future card orders.
Nancy W.Dec 18, 2019
This was my first and last purchase from this company. I don't normally leave reviews, but I want to warn people about what I went through. I placed an order on December 4th. It's December 18th now and I still don't have them. According to tracking, they're not showing up until the 20th at the earliest, which means people won't get them until well after the holidays. I tried calling customer service two different times. The first rep said the cards were still being manufactured and there wasn't anything they could do. The second call, they told me they just weren't ready for the massive spike in orders from cyber Monday deals. That's not my problem. Neither call resulted in any kind of apology or offer to make it right. Don't bother with this company if you're on a deadline.
Pear Tree Review FAQ
What is Pear Tree's overall rating on RetailCoupons.com?
Pear Tree is rated 3.8 out of 5 based on 12 customer reviews. The rating distribution is notably split, with 67 percent five-star reviews and 25 percent one-star reviews, indicating polarized experiences.
What do shoppers praise most about Pear Tree?
Customers frequently highlight the quality of the finished products, extensive personalization options (including fonts, colors, design elements, and text changes), good design selection, and responsive customer service. Fast delivery and attractive results for invitations and custom prints are commonly mentioned as reasons to recommend the store.
What complaints do shoppers report?
The most common complaints involve order fulfillment errors, including missing items (envelopes, ribbons), incorrect item quantities, and shipping delays that exceed stated timelines. One long-time customer reports these issues have occurred repeatedly over several years despite satisfaction with product quality.
Do shoppers recommend Pear Tree?
The five-star reviews indicate strong satisfaction and recommendation for those who receive complete, accurate orders and experience on-time delivery. However, the 25 percent one-star rating and recurring fulfillment complaints suggest the store's reliability with order accuracy and shipping timelines is inconsistent.
How can I leave a Pear Tree review on RetailCoupons.com?
RetailCoupons.com welcomes reviews from shoppers with direct purchase experience at Pear Tree. Submit your honest rating and feedback to help other customers make informed decisions. All reviews are subject to site guidelines.