Personalized Planet specializes in custom gifts and home goods with personalization options, including ornaments, blankets, baskets, and other items featuring customer names and monograms. This page collects authentic shopper ratings and reviews to help you understand what customers experience when ordering from the company.
Personalized Planet Reviews
3.0
4 reviews
What Shoppers Say About Personalized Planet
Created with AI, based on recent reviews
Personalized Planet receives polarized feedback from shoppers, with half reporting excellent experiences and half describing serious fulfillment and customer service problems. Positive reviewers praise the quality of personalized products, fast shipping, and responsive customer service, particularly when issues require resolution. One customer noted a replacement was processed quickly after a monogramming error, and another reported faster-than-expected delivery with high-quality workmanship.
Negative reviews center on order fulfillment failures and difficulty reaching customer support. Shoppers report orders that were never shipped despite payment processing, significant delays in order status updates, and unresponsive customer service channels. Multiple reviewers described waiting weeks without communication or resolution, with one customer unable to contact support after three weeks of attempting to reach the company regarding a missing order.
Customer Reviews (4)
Sorted by: Most recentSarah M.Dec 18, 2025
ABSOLUTE SCAM!!!! I ordered a customized ornament as a gift for someone at work and it never showed up. These people are impossible to get ahold of. My payment went through but the item was never sent out. That happened over 3 weeks ago now. I've been trying repeatedly to reach customer service with zero luck. I'm done with this company forever. Save yourself the trouble and your money. Stay away from these crooks.
Michelle T.Feb 13, 2025
Don't expect timely delivery from this company. I placed my order for a personalized blanket on January 30th for my grandson's birthday. After 10 days with no updates I sent them an email asking what was going on. They got back to me the following day saying they'd investigate. A couple days later they told me it shipped on February 12th and would arrive February 18th, which is two full weeks past my grandson's birthday. I'm keeping my fingers crossed the actual product is decent quality, but honestly I'm not expecting much at this point. This will be my last purchase from them.
Patricia W.Mar 18, 2024
Really impressed with how they handled my situation. I bought something and it arrived with the wrong monogram. I shot them an email and they responded super quickly with an apology. They asked right away if I wanted them to send a replacement or refund me instead. They immediately got my new order processed and shipped out. They were great to work with, took full responsibility, and fixed everything without any hassle. I'm definitely buying from them again.
Personalized Planet Review FAQ
What is Personalized Planet's average rating?
Personalized Planet is rated 3.0 out of 5 based on 4 recent shopper reviews. The ratings are split evenly, with half of reviewers giving 5 stars and half giving 1 star, indicating very polarized customer experiences.
What do shoppers praise most about Personalized Planet?
Customers who had positive experiences highlight the quality of personalization work, fast shipping times, and the appearance of the finished products. Reviewers also mention responsive and helpful customer service when addressing issues like incorrect monogramming.
What are the main complaints about Personalized Planet?
The primary complaints involve orders that were never fulfilled despite payment processing and difficulty contacting customer support. Multiple reviewers report extended delays without communication and frustration after weeks of attempting to reach the company about missing orders.
Would shoppers recommend Personalized Planet?
Recommendations are divided. Satisfied customers express strong approval and return willingness, while dissatisfied customers report being done with the company permanently. Success appears to depend heavily on whether your order processes and ships without issues.
How can I write a review of Personalized Planet on RetailCoupons.com?
You can submit a review after making a purchase from Personalized Planet. Share details about your order experience, product quality, shipping time, and customer service interactions. Honest reviews help other shoppers make informed decisions.