Petals specializes in flower arrangements and floral gifts for occasions like birthdays, celebrations, and special events. This page aggregates customer ratings and reviews to help shoppers understand what to expect from ordering through their website.
Petals Reviews
2.1
12 reviews
What Shoppers Say About Petals
Created with AI, based on recent reviews
Petals receives consistently negative feedback from shoppers, with a 2.1 average rating across 12 reviews. The most common complaints center on artificial-looking flower arrangements that fail to meet expectations set by product photos, poor customer service described as defensive and unhelpful, and unreliable shipping timelines even for time-sensitive gift orders. Several reviewers note a decline in quality compared to Petals' earlier years when physical locations were available, and some report paying substantial return shipping costs. A small number of reviews mention timely delivery of individual orders, though these positive notes are overshadowed by widespread dissatisfaction.
Shopper frustration extends beyond product quality to the overall ordering experience. Customers report inconsistent policies between phone and online ordering, unresponsive support when issues arise, and poor packaging that suggests items may have been handled carelessly during shipping. The combination of unmet quality expectations, service failures, and hidden return costs has driven multiple reviewers to state they will not order from Petals again, with some expressing regret about not consulting customer reviews before purchasing.
Customer Reviews (12)
Sorted by: Most recentFrank D.Jan 1, 2025
I've been ordering from them for years. For the December holidays last year, I sent arrangements to three relatives. They all arrived in excellent shape according to the recipients. The problem was there was no way for them to know who the gifts came from. Luckily two of them figured it out based on my history of sending stuff. I get that the holidays are busy but leaving off sender information shouldn't happen.
Petals Review FAQ
How are Petals' ratings calculated?
Petals is rated 2.1 out of 5 stars based on 12 customer reviews collected by RetailCoupons.com. The rating reflects the average score across all submitted reviews, with 42% giving one star, 25% giving two stars, 25% giving three stars, and 8% giving five stars.
What do customers like most about Petals?
Positive feedback is limited, but some reviewers report that orders arrived within advertised timeframes and appreciated personalized note options included with arrangements. A few customers found specific arrangements acceptable, though these positive experiences are far outnumbered by negative ones.
What are the main complaints about Petals?
The most frequent complaints include artificial-looking flower arrangements that do not match product photos, unreliable shipping especially for time-sensitive orders, poor customer service characterized as defensive and unhelpful, quality decline compared to the company's past, inadequate packaging, and high return shipping costs (sometimes exceeding 20% of the original purchase price).
Do shoppers recommend ordering from Petals?
Based on review feedback, the majority of customers who left ratings do not recommend Petals. Multiple reviewers explicitly state they will not order again and advise others to research customer reviews before purchasing. Very few reviews convey satisfaction strong enough to constitute a recommendation.
How can I share my experience with Petals?
Shoppers who have purchased from Petals can submit a review on RetailCoupons.com describing their experience with product quality, delivery time, customer service, and overall satisfaction. This helps other customers make informed decisions and provides Petals with direct feedback about their service.