Petmate manufactures pet care products including automatic litter boxes, carriers, kennels, and water bottles. This page aggregates customer ratings and reviews from shoppers who have purchased directly from Petmate, offering insight into product quality, durability, and customer service experiences.
Petmate Reviews
1.8
16 reviews
What Shoppers Say About Petmate
Created with AI, based on recent reviews
Petmate is rated 1.8 out of 5 by 16 shoppers, with the vast majority expressing serious dissatisfaction. Reviewers consistently report unresponsive customer service across multiple channels (phone and email), excessive shipping costs relative to item prices, and product quality issues including defective items and poor durability. Customers describe difficulty obtaining replacement parts, refusal to honor warranties under questionable circumstances, and a general lack of accountability when products fail or arrive damaged.
The few positive reviews suggest some customers have had acceptable experiences, but they represent a small minority. Common complaints center on Petmate's inability or unwillingness to address problems after purchase, with multiple shoppers reporting weeks of unanswered contact attempts. Issues range from broken litter boxes and water bottles to faulty carrier bolts, combined with frustration over customer service that ignores warranty claims and refuses to help with replacements even when the core product is clearly defective.
Customer Reviews (16)
Sorted by: Most recentRachel V.Jun 6, 2023
I got the Chuckit Crunch Ball made by PetMate and the design is seriously flawed. Plastic pieces came loose and fell out, and my dog swallowed them within an hour of opening the package. We had to rush to the emergency vet to have him vomited to get the plastic out. I contacted PetMate about this obvious design problem and they responded by just adding a warning label instead of fixing it. That's completely unacceptable. The fact that they continue selling something they know harms pets is disgusting. Please don't buy this product and spread the word about how careless this company is.
Marcus P.Feb 1, 2023
This company refuses to take any responsibility. I ordered three large cat litter pans and when they arrived, the box was already open, two were missing, and the one inside was smashed. PetMate wouldn't own up to it and just kept telling me to contact Amazon. My order history proves Amazon sends refund issues back to the manufacturer, which I showed them with documentation. Instead of actually helping, they just sent me a canned rejection response they probably use for everyone. Really disappointed and won't be coming back. I definitely won't be telling anyone else to shop here either.
Michelle G.Oct 1, 2021
Perfect! They had everything I was looking for and got it shipped out the same day. Really appreciate the quick service!
Sarah B.Dec 2, 2020
I placed an order on a Thursday and immediately emailed because the site showed zero shipping but then charged me for it. I included screenshots proving what happened and asked for either a refund or to cancel. Three days went by and FedEx notified me it was already shipped, meaning nobody read my message. I called to speak with someone and got connected to a representative who was incredibly disrespectful. She kept cutting me off mid-sentence and wouldn't stop talking over me. Made my blood pressure spike, honestly. She claimed she couldn't do anything and transferred me to her manager's voicemail, which was useless since he was out. This whole experience was awful and their customer service is among the worst I've encountered. I'm done with this company and will post negative reviews everywhere I can.
Anthony C.Mar 2, 2019
Fantastic experience with this website. The interface is simple to navigate and I'm a big fan of their MuttNation products. They do a great job confirming orders right away and getting stuff shipped without delays. Really trustworthy overall. Hopefully they'll add to their catalog and stock more options down the road.
Petmate Review FAQ
How is Petmate's rating calculated?
Petmate's rating of 1.8 out of 5 is calculated from 16 verified customer reviews on RetailCoupons.com. The rating reflects shoppers' overall satisfaction with products and service.
What do customers praise most about Petmate?
A small number of reviewers report satisfactory experiences, but positive feedback is minimal in the available reviews. The majority of shoppers focus their comments on service and quality issues rather than praising specific product features.
What are the main complaints about Petmate?
The most frequent complaints involve unresponsive customer service (unanswered calls and emails), high shipping costs relative to product price, defective products that fail prematurely, and refusal to honor warranty claims or provide replacement parts. Shoppers report weeks without responses when attempting to resolve issues.
Do customers recommend shopping at Petmate?
Based on the review data, the vast majority of shoppers do not recommend Petmate. Most reviewers express they are taking their business elsewhere due to poor customer service and product reliability concerns.
How can I write a Petmate review?
You can submit a review on RetailCoupons.com if you have purchased from Petmate. Share your honest experience with product quality, shipping, customer service, and value. Detailed reviews noting specific issues or positive aspects help other shoppers make informed decisions.