PHLUR Reviews

This was easily the worst shopping experience I've had online. I ordered on December 1st and the first package arrived with a broken bottle, clearly they pack things carelessly and don't check quality. The replacement took until December 22nd to arrive, almost a month total. Worse than that, customer service completely refused to take responsibility for the damage or delay. They just blamed the delivery company like that's somehow my problem. I paid Phlur, not the courier, so the company I bought from needs to stand behind the product. A brand claiming to be premium should never handle things this poorly. They were slow to help, took no responsibility, and showed zero care for their customers. This isn't acceptable. Phlur clearly doesn't back what they sell. I'm done with them and warn others to shop elsewhere.

The perfume is cheap and weak. Customer service is terrible. This brand reminds me of Kayali, pretty sure they're also Canadian, and I'm avoiding both of them. Phlur is even worse though because the quality is lower and it smells cheap too. Definitely not worth your money. At least you know who you're dealing with so you can stay away.

Most of their fragrances are pretty dull, maybe except for one. The scent wears off in about fifteen minutes. The vanilla doesn't even smell like vanilla, and everything feels overhyped given how long it actually lasts. Their customer service is somehow even worse than the product quality, which is saying something. You basically can't reach them, and when you do, they're rude and dismissive.

These fragrances don't have any staying power. The scent disappears in about half an hour, which means you're constantly reapplying throughout the day. I've seen the same complaint across reviews for basically every product they sell, including their scented deodorants. It's frustrating to pay for something that doesn't actually work or last. Total waste of money.

Placed my order on the 17th and haven't received anything or any shipping updates. They're not responding to my emails either, and the website is down. Pretty sketchy.

I placed my order on the 3rd and spent weeks checking the tracking. By the 19th, it still just said in transit between facilities with no real progress. I emailed asking for an update and got a dismissive response telling me to be patient. I asked for my refund multiple times after that with no replies. Then it supposedly showed as delivered but never arrived at my door. I had to file a fraud claim with my bank because the company wouldn't help.

This is a scam. They take your money and never send your order.

My order never showed up. Placed it over two weeks ago and still nothing. When I reached out, they told me it was fulfilled, but I never got it. I've tried contacting them multiple times with no response. I had to dispute the charge with my bank since they won't help.

I ordered a vanilla duo sampler but got a single random bottle of something I didn't order from a different brand called Roxelis. The packaging said it was made in China and it smells absolutely disgusting. When I contacted customer service with photos and all the details, they gave me the runaround. First they asked for numbers from inside the box that didn't exist, then they wanted different photo formats. After that I heard nothing. This feels like a total scam.

I got the Missing Person perfume after trying their oil version, which was nice but too subtle. I thought the eau de parfum would be stronger with better staying power, especially at that price. Boy was I wrong. This stuff is basically invisible. I sprayed it multiple times and still couldn't detect it myself, and my husband couldn't smell it either. There's zero projection or longevity whatsoever. For something labeled as eau de parfum, it performs like a faint spritz that disappears instantly. The concept is nice but the execution is really disappointing. I won't be ordering again.