Pier 1 Imports sells home decor, furniture, and seasonal items online at pier1.com. This page aggregates customer reviews and ratings for the store to help shoppers understand what to expect before making a purchase.
Pier 1 Imports Reviews
1.4
15 reviews
What Shoppers Say About Pier 1 Imports
Created with AI, based on recent reviews
Pier 1 Imports receives an extremely low rating of 1.4 out of 5 from 15 shoppers, with the vast majority reporting serious issues with the business. The most common complaints center on non-delivery of orders, complete lack of customer support (no phone number, unresponsive email), unauthorized credit card charges, unclear shipping origins and payment processing through overseas systems that may trigger foreign transaction fees. Shoppers describe the operation as fraudulent and sketchy, with some reporting months-long delays on expensive purchases that never shipped and zero response to inquiries. A small number of reviewers report product quality issues such as defective candles and damaged items upon arrival, compounded by the inability to reach customer service for resolution.
Very few shoppers recommend this retailer. Of the handful of positive or neutral reviews, one notes a product defect (scented candles with inadequate wicks), while another gives a higher rating without explanation. The overwhelming pattern suggests this is not a trustworthy shopping destination, with pervasive concerns about order fulfillment, payment security, and access to any meaningful customer support.
Customer Reviews (15)
Sorted by: Most recentMichelle H.Oct 29, 2022
Terrible customer service combined with awful return procedures. They shipped me a damaged product and it took over twenty back and forth messages, plus having to threaten a fraud complaint, just to get them to send a return label. Even after all that, the problem is still unresolved months later.
Stephanie C.Oct 10, 2022
I placed an order for two items but only received one of them. I've been trying to get help for two weeks straight but keep getting the same runaround about waiting 24 to 72 hours. Still no actual answer.
Jennifer L.Oct 9, 2022
Worst shopping experience ever! My order never got shipped and they won't give me my money back. I'm seriously considering legal action over this. Looking to connect with others dealing with the same issue.
Susan M.Sep 28, 2022
If you're not planning on sending anything back, maybe you'll be fine. But this company clearly just bought the Pier1 name and doesn't know what they're doing. I tried to return something and didn't hear back for almost two weeks. When they finally reached out, they told me returns had to happen within 30 days of my purchase date, which by that point had already passed.
Christina V.Oct 4, 2017
I absolutely adore shopping with them! I've been a customer for a long time and they've furnished most of my home. The stuff is really nice quality and the team is always so friendly and helpful whenever I need something. I reached out to them a couple weeks back about getting a replacement part for my Swingasan Chair that I lost. They got back to me the very next day, and it was even a Sunday! They told me they'd send the part for free and I had it in my hands within 48 hours. This company went above and beyond and didn't have to do that at all. They could have charged me but they didn't. I'm definitely staying loyal to them!
Pier 1 Imports Review FAQ
What is the overall rating for Pier 1 Imports?
Pier 1 Imports is rated 1.4 out of 5 stars based on 15 customer reviews. The overwhelming majority of ratings are one star, reflecting widespread dissatisfaction with order fulfillment, customer service, and payment processing.
What are the main complaints shoppers make about Pier 1 Imports?
The most frequent complaints include orders never arriving despite payment processing, complete inability to reach customer support via email or phone, unauthorized credit card charges, unclear disclosure about overseas shipping origins, and foreign transaction fee charges. Shoppers also report damaged items upon arrival with no recourse for returns or refunds due to unresponsive support.
Do customers recommend shopping at Pier 1 Imports?
No. The store receives almost entirely one-star reviews, and shoppers explicitly warn others not to purchase from this retailer. Several reviewers suggest the operation may be fraudulent and recommend avoiding it entirely.
What should I do if I want to leave a review for Pier 1 Imports?
You can share your experience at RetailCoupons.com by submitting a review with a star rating and written feedback. Detailed accounts of your shopping experience, delivery issues, customer service interactions, or product quality help other shoppers make informed decisions.
Are there any positive reviews for Pier 1 Imports?
Very few reviews are positive. A small percentage rate the store three or five stars, though even some higher ratings mention product quality issues like defective candles. The vast majority of feedback is overwhelmingly negative regarding fulfillment and customer service.
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