Princess Auto Reviews

I've been a loyal customer for quite a while and the staff at my local locations never disappoints. They're always helpful and knowledgeable about what they carry. Staff members will actually take you directly to the item you're looking for rather than giving you vague directions. One employee even warned me that certain products are poor quality and not worth purchasing. The return process is hassle-free no matter who made the mistake. Recently I called with a product question and got a person on the line immediately without sitting through a phone tree. They assured me someone would get back to me with answers. I know people who've returned unused items in original packaging long after buying them with zero issues. The clearance merchandise area is always entertaining to check out, even though I wish there were fewer novelty items and pet products. This store is my go-to for all my audio, video, and data cable needs.

I've shopped at Princess Auto for many years and the staff consistently goes above and beyond. At my local locations, employees actually walk you over to find what you need instead of vaguely pointing you toward an aisle. I've had team members be honest and say certain items aren't worth buying. Returns are handled smoothly regardless of whether the mistake was mine or theirs. When I called with a technical question recently, I reached a real person right away without navigating any complicated menu system, and they promised to follow up after the holiday. My friends have even returned items months later without any problems. The surplus section is fun to browse, though I'd prefer less pet stuff and gimmicky household items. For cables and electronic gear, this is my preferred shopping destination.

The online product pictures don't match what arrives in the package and important components are often missing from what's advertised. I discovered they were actually using competitor photos on their website. A sawmill extension they sell online shows images of log clamps and posts in the detailed photo, which made me think these were included. When the shipment came, they weren't there. The customer service rep said yeah, those parts are indeed missing, but claimed I don't really need them, which is ridiculous. Operating a sawmill without proper log securing every few feet is dangerous. Worse, they're using photos lifted directly from another company's site. It's like ordering a particular car model online and receiving a completely different brand instead. This false advertising has been going on for days after I complained. It's deceptive and frankly wrong.

I walked in late November afternoon hoping to pick up a gift item, but had a question about the specific model since it was pricey. The first employee didn't know the answer and brought over a coworker from the hydraulics section. That guy was incredibly rude and dismissive, telling my helper he wouldn't know anything beyond what was on the package. When I asked my question, his tone was condescending and his whole demeanor was offensive. I made it clear I wasn't happy and left the store. As I walked away, he yelled sarcastically at me, making the situation even worse. This employee should not be working with customers. His attitude directly caused the store to lose a straightforward five-hundred-dollar purchase. I spoke to a manager on my way out and while she was apologetic, the damage was done. I won't be returning, and my husband who's been shopping there for years won't either.

For over three decades, I've been a regular customer purchasing pressure washers, hoses, and related parts from Princess Auto. Their product selection is fantastic and the value for money is really hard to beat.