RadioShack sells electronics, cables, radios, and related accessories through its website. This page aggregates customer ratings and reviews to help shoppers understand what to expect from ordering at radioshack.com, including feedback on shipping speed, product quality, return policies, and customer service.
RadioShack Reviews
2.8
16 reviews
What Shoppers Say About RadioShack
Created with AI, based on recent reviews
RadioShack shoppers report polarized experiences. On the positive side, some customers praise exceptionally fast shipping and delivery times, with orders arriving within 24-48 hours. However, the majority of reviews highlight significant issues: products described as low quality or defective, unclear return policies that result in store credit rather than refunds, high return shipping costs that exceed product value, slow shipping with poor communication, and difficulty obtaining promised refunds. Customers also report frustration with misleading product listings and aggressive restocking fees.
The company's return and refund process emerges as the primary source of dissatisfaction, with shoppers feeling trapped by unfavorable terms. Quality concerns and the perception that RadioShack sells inexpensive products that fail quickly are recurring themes. While a portion of reviewers had positive transactions, the overall pattern suggests caution is warranted, particularly regarding the company's commitment to customer satisfaction and product durability.
Customer Reviews (16)
Sorted by: Most recentThomas K.Feb 18, 2025
Placed my order for some electronics on Monday and had it in my hands by Tuesday. This is seriously impressive service. I don't know how they managed to get shipping this fast, but they really knocked it out of the park.
Jessica L.Mar 21, 2022
Bought an AVI to HDMI cable that was completely useless. Sent it back thinking I'd get my money back to my card, but instead I just got store credit. That's a $30 loss for me. I should have done more research before giving them my business. It's pretty clear why all their stores shut down. Stay away from their products.
Marcus T.Oct 9, 2021
This RadioShack is nothing like it used to be. Don't expect the advertised deals to actually work without fighting for them. My item stopped working right away, and they refused to refund it. They offered me a gift card instead, which feels insulting. Shipping took forever with zero communication about where my order was.
Richard H.May 28, 2021
Ordered what was advertised as a micro cassette player for just under $20 with shipping and tax. Within minutes I realized the listing was wrong and called to cancel, but they said it was already being processed. They promised a full refund when it arrived. When I got it and requested a return shipping label, it cost over $15 just to mail back a $25 purchase. My refund ended up being around $5. That's a terrible deal.
Catherine E.Mar 26, 2021
RadioShack is a complete ripoff. They sell cheap products that don't work, and when you want your money back they make it impossible. They ask you to film videos proving the items are broken, then they try to charge you for shipping it back. Do yourself a favor and don't buy anything from them. I got earbuds that wouldn't connect to my phone. They put me through endless rounds of calls and emails with different representatives every time. It felt like they were deliberately stalling to wear me down until I gave up asking for a refund. Don't torture yourself.
Patricia N.Jan 18, 2021
I bought two transistor radios based on good memories of the old RadioShack products, but these are just cheap garbage. They crackle with static and sound terrible. Beyond the bad quality, I need to warn people about their dishonest website practices. First, they show a fake inventory counter on product pages that changes every time you hover over the image to make you think items are running out fast. If you refresh the page, the numbers reset and drop again. Second, if you post a negative review, it never gets published. Only positive reviews show up, which is deceptive. The company is now part of a larger corporation that owns several struggling brands, so if they have your email, expect tons of spam from companies you've never even visited.
David R.May 16, 2020
Contacted a local store about a phone repair and was directed to another location about 35 minutes away. When I got there, I found it closed. Called back and was told to return to the first location. The manager's behavior was completely unacceptable. He demanded I have a mask but said they had none available, then kept yelling at me to leave. I tried to compromise by placing my phone on a counter to drop it off, but he refused. A customer without a mask came in right behind me and he didn't say anything to her. I went back with a towel over my face and he still wouldn't help, just kept shouting. This was incredibly rude and unprofessional.
Antonio M.Dec 7, 2018
Purchased a microphone that quit working after just two days of light use. When I opened it up to check what happened, I found a weighted sand bag inside that was clearly just added to make it feel more substantial. That's a total scam. I tried to contact RadioShack about it and they blocked me instead of helping.
Natalie C.Sep 18, 2018
The team here is consistently friendly and willing to assist with whatever you need.
RadioShack Review FAQ
What is RadioShack's average customer rating?
RadioShack is rated 2.8 out of 5 based on 16 customer reviews on RetailCoupons.com. Ratings are highly polarized, with 44% one-star and 38% five-star reviews, indicating dramatically different customer experiences.
What do customers praise about RadioShack?
Customers who rate RadioShack highly commend its shipping speed, with some orders arriving within one business day of placement. Fast delivery is the most consistently mentioned positive aspect among favorable reviews.
What are the main complaints about RadioShack?
The most frequent complaints involve product quality (described as cheap or defective), return policies that issue store credit instead of refunds, high return shipping costs that can exceed the product price, slow delivery with lack of order tracking communication, and unclear or misleading product listings. Customers also report difficulty obtaining promised refunds.
How does RadioShack's return process work according to reviews?
According to customer feedback, RadioShack's return process has been problematic. Shoppers report receiving store credit instead of refunds to original payment methods, being charged high shipping fees to return items, and facing obstacles when attempting to process returns. Some customers describe having to provide video proof of defects.
Would customers recommend RadioShack?
Recommendations are mixed. Multiple reviewers explicitly advise against purchasing from RadioShack, citing poor product quality, unfair return policies, and frustrating customer service. However, customers who received fast shipping without issues indicate satisfaction, suggesting the outcome depends heavily on individual transaction circumstances.