RadioShack sells electronics, cables, radios, and related accessories through its website. This page aggregates customer ratings and reviews to help shoppers understand what to expect from ordering at radioshack.com, including feedback on shipping speed, product quality, return policies, and customer service.
RadioShack Reviews
2.8
16 reviews
What Shoppers Say About RadioShack
Created with AI, based on recent reviews
RadioShack shoppers report polarized experiences. On the positive side, some customers praise exceptionally fast shipping and delivery times, with orders arriving within 24-48 hours. However, the majority of reviews highlight significant issues: products described as low quality or defective, unclear return policies that result in store credit rather than refunds, high return shipping costs that exceed product value, slow shipping with poor communication, and difficulty obtaining promised refunds. Customers also report frustration with misleading product listings and aggressive restocking fees.
The company's return and refund process emerges as the primary source of dissatisfaction, with shoppers feeling trapped by unfavorable terms. Quality concerns and the perception that RadioShack sells inexpensive products that fail quickly are recurring themes. While a portion of reviewers had positive transactions, the overall pattern suggests caution is warranted, particularly regarding the company's commitment to customer satisfaction and product durability.
Customer Reviews (16)
Sorted by: Most recentChristopher V.Jul 7, 2018
Found everything I needed for my home electrical projects. Plus, John who works at the downtown location was really helpful and knowledgeable.
Lauren B.May 17, 2017
Shipping arrived fast, the checkout was simple and painless, and the whole process was really easy. I'd definitely recommend shopping with them!
Sarah M.May 17, 2017
Great experience from start to finish. The shipping was quick, ordering was simple, and everything went smoothly. I'd definitely shop here again and would tell others to do the same!
James W.Apr 28, 2017
Wanted to return my item but they rejected it because it was too old and worn out.
Steven P.Jan 23, 2015
RadioShack lost me as a customer forever over a cheap $4 to $5 coax cable. I went in without a receipt and was fine with getting store credit. The cashier said she needed to look up my exact purchase to verify the amount. After searching and checking my cards, she told me it was outside the 30-day window so she couldn't help me. The item was brand new and sealed, worth just a few bucks, and I couldn't even get a credit? I left it on the counter and walked out. That's how ridiculous this policy is. When competitors like Amazon and Best Buy offer flexible returns anytime, RadioShack's "we don't care about keeping you as a customer" approach is honestly insulting. Shop anywhere else.
RadioShack Review FAQ
What is RadioShack's average customer rating?
RadioShack is rated 2.8 out of 5 based on 16 customer reviews on RetailCoupons.com. Ratings are highly polarized, with 44% one-star and 38% five-star reviews, indicating dramatically different customer experiences.
What do customers praise about RadioShack?
Customers who rate RadioShack highly commend its shipping speed, with some orders arriving within one business day of placement. Fast delivery is the most consistently mentioned positive aspect among favorable reviews.
What are the main complaints about RadioShack?
The most frequent complaints involve product quality (described as cheap or defective), return policies that issue store credit instead of refunds, high return shipping costs that can exceed the product price, slow delivery with lack of order tracking communication, and unclear or misleading product listings. Customers also report difficulty obtaining promised refunds.
How does RadioShack's return process work according to reviews?
According to customer feedback, RadioShack's return process has been problematic. Shoppers report receiving store credit instead of refunds to original payment methods, being charged high shipping fees to return items, and facing obstacles when attempting to process returns. Some customers describe having to provide video proof of defects.
Would customers recommend RadioShack?
Recommendations are mixed. Multiple reviewers explicitly advise against purchasing from RadioShack, citing poor product quality, unfair return policies, and frustrating customer service. However, customers who received fast shipping without issues indicate satisfaction, suggesting the outcome depends heavily on individual transaction circumstances.