Microtel Inns and Suites operates budget hotel properties across multiple locations. This page aggregates guest reviews and ratings to help shoppers evaluate their experiences with the chain's accommodations, amenities, and service quality. Read what recent visitors say about cleanliness, staff, pricing, and room conditions.
Microtel Inns & Suites Reviews
2.0
12 reviews
What Shoppers Say About Microtel Inns & Suites
Created with AI, based on recent reviews
Microtel Inns and Suites receives highly polarized reviews, with shoppers either praising exceptional value and welcoming staff or reporting serious cleanliness and maintenance issues. Positive reviewers consistently highlight competitive pricing, comfortable beds, convenient locations, and helpful staff members who go above and beyond. However, a significant portion of reviewers report unacceptable hygiene problems including visible dirt, pest infestations, stained mattresses, and filthy linens across multiple properties. Complaints also mention malfunctioning amenities such as loud air conditioning units and non-responsive front desk staff regarding refunds or remedies.
The wide gap between five-star and one-star ratings suggests highly inconsistent service quality across different Microtel locations. While some guests report satisfactory stays at acceptable prices, others describe conditions far below basic hotel standards. Cleanliness appears to be the primary recurring concern among dissatisfied customers, who note that budget pricing does not justify the level of filth and disrepair they encountered. Potential guests should research specific property reviews carefully before booking.
Customer Reviews (12)
Sorted by: Most recentPatricia M.Sep 8, 2016
Booked a room for my daughter at the Glasgow Airport location through an online travel site. She had a confirmed reservation and paid in full. When she arrived around 11pm, the duty manager claimed no booking existed under her name and said the hotel was completely full. She was left stranded and had to scramble to find another place without any assistance. Shocking service. Won't use them again.
Microtel Inns & Suites Review FAQ
How is Microtel Inns and Suites rated on RetailCoupons.com?
The chain is rated 2.0 out of 5 based on 12 recent guest reviews. Ratings are highly variable, with a notable concentration of one-star reviews reflecting significant cleanliness and maintenance complaints at certain properties.
What do shoppers praise most about their stays?
Guests consistently mention competitive pricing, comfortable beds, convenient locations, and attentive staff members. Several reviewers highlighted managers who resolved issues promptly, such as room changes when amenities malfunctioned. Fluffy towels and functional showers also received positive comments.
What are the most common complaints?
The primary complaint is inadequate cleanliness, with reports of roaches, stained mattresses, dirty floors, dusty surfaces, and filthy linens left by previous guests. Additional issues include malfunctioning air conditioning units, unresponsive front desk staff regarding refunds, and squeaky beds. Quality appears inconsistent across different locations.
Would shoppers recommend Microtel Inns and Suites?
Recommendations are divided. Satisfied guests indicate they would stay again and refer others, citing good value. However, reviewers who experienced cleanliness problems explicitly warn others to avoid the chain. Potential guests should research specific property locations before booking.
How can I write a review of Microtel Inns and Suites on RetailCoupons.com?
After your stay, you can submit a rating and written review through RetailCoupons.com to share your experience. Reviews help other shoppers make informed decisions and provide feedback to the hotel about service quality, cleanliness, amenities, and staff performance.