RealRooms Furniture sells home furniture including beds, dressers, TV stands with fireplaces, and other bedroom and living room pieces. This page aggregates shopper ratings and reviews to help you evaluate the retailer's products, shipping performance, and customer service before making a purchase.
RealRooms Furniture Reviews
2.0
5 reviews
What Shoppers Say About RealRooms Furniture
Created with AI, based on recent reviews
RealRooms Furniture receives a 2.0 out of 5 rating from 5 shoppers, with the majority expressing serious dissatisfaction. The most common complaints center on shipping delays that extend four to five weeks beyond purchase, tracking errors that route orders to wrong states, and unresponsive customer support without phone options. Shoppers also report price fluctuations on the website and orders cancelled due to inventory issues. One reviewer praised the quality and sturdiness of a five-drawer dresser, noting that while assembly was time-consuming, the final product delivered solid construction and met expectations.
The overwhelming pattern in negative reviews points to logistics and customer service failures rather than product quality issues. Customers describe tracking that shows illogical routing, delivery dates that continuously change, and support teams that cannot resolve problems. The contrast between the single positive review highlighting furniture durability and the numerous complaints about delivery and support suggests that RealRooms may struggle with order fulfillment operations and response infrastructure despite offering acceptable furniture pieces.
Customer Reviews (5)
Sorted by: Most recentDavid M.Aug 19, 2025
My experience shopping with them was absolutely awful. I found a TV stand with fireplace for 99 dollars through Walmart and made the purchase. A few days passed and I checked back on the site only to see the price had jumped to 186 dollars. My order hadn't shipped yet when I got an email saying it was cancelled because it was out of stock. When I looked again, the exact same item was available but marked at the higher price point. I reached out to Walmart and they explained that the product had come back in stock but the price went up due to market demand and popularity. The item was never actually unavailable. This company cancelled my order on purpose so I'd be forced to pay more. They're completely dishonest and profit-driven. I'm done buying from them for good.
Susan K.Jul 23, 2025
Four weeks have passed since we ordered our bed and it still hasn't arrived. According to tracking, it went from Michigan to Illinois and somehow ended up in California, even though we're in Oklahoma. The support team at Real Rooms has been no help whatsoever. This whole situation has been incredibly annoying and I wouldn't suggest ordering from this company.
Michelle R.Jul 16, 2025
I would give them negative stars if possible. Over five weeks ago I bought a bed frame and still don't have it. Their shipping company is absolutely terrible and Real Rooms support is useless with no phone option available. My order has been sitting in their warehouse for over a month with delivery dates that keep changing. I get text notifications saying it's delayed with no explanation or updated delivery window. Real Rooms keeps saying they can't do anything because the shipping partner handles it. When I call shipping they say they'll reschedule it. I'm stuck in this loop going nowhere. When I asked for my money back since it's clear I'm never getting this bed, they refused and said they can't refund items in transit. I'm out a lot of money. This is a complete scam. Stay away and save yourself the headache. Tons of people on Reddit are experiencing the exact same problems.
Marcus T.Feb 9, 2025
The customer support team was unhelpful and the furniture itself was a nightmare to put together.
RealRooms Furniture Review FAQ
How is RealRooms Furniture's rating calculated?
The 2.0 out of 5 rating is based on 5 customer reviews submitted to RetailCoupons.com. The current distribution shows 60 percent one-star reviews, 20 percent two-star reviews, and 20 percent five-star reviews, with no three or four-star ratings.
What do shoppers praise about RealRooms Furniture?
Positive reviews highlight furniture quality and durability. One shopper noted satisfaction with a five-drawer dresser, describing the final assembled product as solid and well-made, despite the assembly process requiring significant time.
What are the most common complaints about RealRooms Furniture?
Shoppers repeatedly report extended shipping delays lasting four to five weeks, tracking errors that route orders to incorrect states, difficulty contacting customer support (no phone option available), and unresponsive support when issues arise. Additional complaints include price increases after purchase and orders cancelled due to inventory problems.
Would shoppers recommend ordering from RealRooms Furniture?
Based on review sentiment, most shoppers do not recommend RealRooms Furniture. One reviewer explicitly stated they would not suggest ordering from the company. The predominance of one-star reviews citing logistics and support failures suggests customers would advise others to seek alternatives.
How can I submit a review of RealRooms Furniture?
You can write a review on RetailCoupons.com by visiting the RealRooms Furniture store page and using the review submission form. Share your honest experience with product quality, shipping, and customer service to help other shoppers make informed decisions.